Customer Service Sales Representative

Location:

Posted:

October 17, 2010

James H. Willis, Jr.

Birmingham, AL 35214

*****.********@*****.***

Objective

To obtain a professional position that enables skilled advancement in community building and in the

development of sustainable social and economic growth

Experience

• Several years of Customer Service experience working with computers in a call center environment

• Proficient analytical, technical and mechanical skills in addition to communicate effectively to identify and

resolve issues

• Experience encompassed solid computer skills to include Windows XP/Vista, Microsoft Outlook and general

office software

• Highly professional attitude, detailed orientated, fast learner and real team player

Education

08/1996-08/2000 The University of Alabama Tuscaloosa, AL

Bachelor of Science in Education

Work Experience

03/2010-Present Belk Department Store Birmingham, AL

Men’s Shoe Specialist

• Arrange products on display shelves and advise customers on selections.

• Retrieve shoes from shelves or storage areas and fit them on customers.

• Process transactions at the cash register, maintain sales ledgers and make customer refunds

05/2009-02/2010 Hillcrest Behavioral Health Birmingham, AL

Mental Health Worker

• Provide care based to patients in a manner that considers safety, comfort and patient rights

• Assist the R.N. in the overall management of the milieu

• Assist with the admission, discharge and transfer of patients

10/2006-12/2008 YMCA Birmingham, AL

Building Supervisor/Front Desk Associate

• Assist customer and potential members with information about the Facility

• Oversee the entire building during the P.M. shift and serve as a Manager

• Built a positive rapport with potential members for great Customer Service

08/2004-10/2006 Momentum Telecom Birmingham, AL

Inside Sales Representative

• Increase the customer experience by providing information on new products, and rate plans.

• Strive for one-call resolution of customer issues.

• Complete ongoing training to stay abreast of product, service and policy changes

• Deliver world class customer service and build customer satisfaction and loyalty

• Handled a high influx of inbound calls within a dynamic call center environment