Customer Service Sales Representative
Resume:
James H. Willis, Jr.
Birmingham, AL 35214
abi9rx@r.postjobfree.com
Objective
To obtain a professional position that enables skilled advancement in community building and in the
development of sustainable social and economic growth
Experience
• Several years of Customer Service experience working with computers in a call center environment
• Proficient analytical, technical and mechanical skills in addition to communicate effectively to identify and
resolve issues
• Experience encompassed solid computer skills to include Windows XP/Vista, Microsoft Outlook and general
office software
• Highly professional attitude, detailed orientated, fast learner and real team player
Education
08/1996-08/2000 The University of Alabama Tuscaloosa, AL
Bachelor of Science in Education
Work Experience
03/2010-Present Belk Department Store Birmingham, AL
Men’s Shoe Specialist
• Arrange products on display shelves and advise customers on selections.
• Retrieve shoes from shelves or storage areas and fit them on customers.
• Process transactions at the cash register, maintain sales ledgers and make customer refunds
05/2009-02/2010 Hillcrest Behavioral Health Birmingham, AL
Mental Health Worker
• Provide care based to patients in a manner that considers safety, comfort and patient rights
• Assist the R.N. in the overall management of the milieu
• Assist with the admission, discharge and transfer of patients
10/2006-12/2008 YMCA Birmingham, AL
Building Supervisor/Front Desk Associate
• Assist customer and potential members with information about the Facility
• Oversee the entire building during the P.M. shift and serve as a Manager
• Built a positive rapport with potential members for great Customer Service
08/2004-10/2006 Momentum Telecom Birmingham, AL
Inside Sales Representative
• Increase the customer experience by providing information on new products, and rate plans.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes
• Deliver world class customer service and build customer satisfaction and loyalty
• Handled a high influx of inbound calls within a dynamic call center environment
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