Customer Service Sales

SANDRA L. SWEARINGEN

**** ******* ****, *********, ** 35622 256-***-**** ?

************@*****.***

CUSTOMER SERVICE REP/SALES REPRESENTATIVE

I am actively seeking a position with an organization in need of an

individual with a proven record in sales and customer service. I have

excellent sales and communication skills as well as multi-taking abilities

and drive to accomplish goals and objectives.

CORE COMPETENCIES

. Sales: Knowledge of principles and methods for demonstrating,

promoting and selling products and services.

. Resourceful and well-organized: Skilled in activity planning, task

management and project follow through.

. Effective communication skills: Adept in customer relations,

negotiations and conflict resolution.

. Keen sense of responsibility: Solid professional standards, excellent

track record of dependability

SELECTED ACHIEVEMENTS

Recognized as 3 time winner of the company's 4 I's award, Integrity,

Involvement, Intensity, Innovation. Won Customer Star Allegiance award, a

prestigious award given in recognition of customer service excellence.

Trained as an auditor for ISO and served as a formal facilitator on process

improvement teams.

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS

Retail Customer Service/Sales

2009-present

. Provide face to face customer service to all customers. Troubleshoot

devices and correct malfunctions of device or determine appropriate

resolution. Resolution of all issues relating to billing, credits,

complaints and over all customer satisfaction. Demonstrate, train and

sell devices, accessories and features to meet or exceed quota.

Continuously complete all training and business acumen to develop and

increase growth in sales and customer satisfaction.

THERMO FISHER SCIENTIFIC

Territory Account Manager

2007-2009

. Administered all sales in designated territory as well as forecasting

sales, quotations, bid packages, presentations and demonstrations of

equipment, negotiations and closing of sales.

. Traveled regularly to achieve sales growth.

. Accountable for forecasting sales in the territory, delivering against

the forecast and meeting or exceeding monthly quotas.

Inside Sales Representative

2004-2007

. Efficiently placed daily calls to promote and close sales, 250% growth

in sales in the first year.

. Maintained customer database with all pertinent and up to date

information pertaining to the customer.

. Prepared and sent information packages to prospective customers.

. Supported all territory account managers as back-up in their absence.

Customer Service Rep/Trainer

1991-2004

. Call Center: Responding to incoming customer requests including order

processing, product information, pricing, shipping information,

credits and complaints. Entered faxed and electronic orders,

responsible for all custom order entry.

. Trained new customer service agents on all aspects of the customer

service position.

. Provided assistance and support to five territory account managers.

. Liaison between territory account manager and customer.

EDUCATION AND TRAINING

Associates Degree in Business: Duff's Business Institute

1985-1987

Training: Dale Carnegie, Sales Advantage Course

Oct-Dec 2006

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