Customer Service Sales
Resume:
Dear Sir or Madam:
With the enclosed resume, I would like to make you aware of the accounting
functions, customer service, sales, and teaching experience, which I could
put to work for your organization.
I have attained a Master of Arts in Computer Resources and Information
Management from Webster University in October 2003 as well as a Bachelor of
Science in Business Administration with emphasis in Management from
Southern Wesleyan University in May 2000. I have gained hands on
experience where my duties included sales, account maintenance, accounts
receivable, teaching, problem solving, and technical support. I have also
developed skills in the use of Microsoft Word, Excel, PowerPoint, and
Access. Planned and participated in various events such as charity golf
tournaments, trade shows, bridals fairs, career expos, vocational bible
school, home-ownership events/ workshops and continuing education
campaigns. I feel that my education, experience, and ability to
communicate and interact effectively with co-workers and customers make me
a good candidate for a challenging position with your company.
I have attached a copy of my r sum , which offers more details about my
qualifications and accomplishments. As you read my r sum , I hope you will
find my qualifications desirable and consider me for any positions
currently available within your company. I hope to be hearing from you
soon. Thank you for your consideration.
If you can use a hardworking professional with a diverse background, I am
confident I could become a valuable part of your organization. Thank you
in advance for your consideration of my application.
Sincerely,
Katina M. Wright-McDowell
Katina M. Wright-McDowell
PS
Education/ Training
MA in Computer Resources and Information Management, Webster University,
Greenville SC
Graduation Date - October18, 2003
BS in Business Administration with Emphasis in Management, Southern
Wesleyan University, Central SC
Zenger-Miller Leadership Training, Spartanburg Technical College
Skills
MS Office 2007, AS400, FACTS, WordPerfect, Lotus 123, Windows Vista/ 7,
Calyx Point, Interlinq E3 , CBCInnovis, Blackboard, Moodle, SAM, Internet
Work Experience
Spartanburg Community College, Computer Applications Instructor (Adjunct)
Jan 2009-Apr 2010
( Instructed students on basic concepts of computer literacy (Introduction)
( Instructed students on intermediate level use of MS Word and MS Excel
(Intermediate)
( Prepared lessons for lab tutorials and designed class examples for hands-
on instruction
( Prepared and graded assignments and exams
University of SC Upstate (School of Education), Technology Instructor
(Adjunct) Jan 2009-Nov 2009
( Taught proper and effective uses of computer technology and audiovisual
resources in education
( Instructed students on navigation of portfolio software with hands-on
instruction
( Assisted students in the design of Photo Story presentations for the
classroom; opportunities to design various educational publications, i.e.
parent newsletters
( Implemented advance skills including drawing tables, inserting formulae,
embedding graphics, shading, creating watermarks, etc. for application in
the PK-12 classroom
( Assisted students with creating a small databases and using mail merge
for application in the PK-12 classroom
Heritage/ Heartwell Mortgage, Mortgage Loan Specialist, Greenville SC
Nov 2005-Jun 2007
( Originated real estate loans, develop plan to expand business in
Upstate South Carolina.
( Conducted cold calls, create individualized mortgage packet, complete
individual presentations designed to generate loan business.
( Excellent communication skills with mortgage applicants, underwriters,
loan officers, processors and others involved in lending process.
( Worked with customers face to face and on the phone to explain all
benefits of the loan and to assure correct signatures on all documents.
Verizon Wireless, Wireless Data/ Technical Support Coordinator, Greenville
SC Aug 2004-Jun 2006
( Resolved customer issues 90% of the time upon first contact (first call
resolution)
( Provided Tech Support for call center; handle customer service issues.
( Analyzed & resolve customer problems using Wireless devices
( Provided support in a call center environment for customers and
internal employees
( January 2005 rapidly rose to Wireless Data Support in less than a year
( Provided first level telephone support for wireless telephones, PDA and
aircard customers.
( Responded to and resolve customer connection errors, resulting in
increased customer satisfaction.
( Consistently earn highest rating in quality assurance.
( Assisted in connection, configuration and troubleshooting of wireless
data connections.
ECPI College of Technology, Business Application Instructor (Adjunct),
Greenville SC May 2004-Aug 2004
( Taught computing concepts and applications
( Discussed ways to improve business-related skills
( Lead students in classroom group activities and worked with students
individually
( Interacted with faculty members and attended various committee meetings
WCA Inc, Software Sales Representative (Inside Sales), Greenville SC
May 2002-Dec 2003
( Performed as consultant to accounts to analyze needs, develop
solutions and implement software installation
( Increased monthly sales 20% through the methods of following up
and providing superior customer service
( Coordinated sales presentations and educational seminars for accounts,
including product information, competition evaluation and cost
effectiveness
( Provided post-sale support and services to maximize customer satisfaction
( Conducted research analysis of
competition and current technology trends
Dunlop Slazenger Group Americas, Retail Credit Manager, Greenville SC
May 1999-Oct 2001
( Handled a broad scope of internal processes encompassing daily duties of
collections, reconciliation, general ledger, and month end-closings
primarily focusing on accounts receivable functions.
( Managed a detailed aging and computerized cash batch; performed data
entry and order processing functions.
( Researched payment shortage via proof of delivery and also worked closely
with 3rd party collection companies with account over 120 days past due.
( Annually directed increases in account collections of up to 7%, recouping
millions of dollars.
( Provided exclusive leadership identifying, negotiating, and consummating
outstanding bills.
( Coordinated collection efforts with Sales, Finance, Legal, and Customer
Service Departments.
New Accounts Coordinator (Contract assignment)
( Coordinated the set up of new and existing
customer accounts.
( Set up over 700 new accounts in an 8-month period; approved credit lines
up to 5k through analyzing NACMs, DNBs, Experian and Equifax Credit Reports
( Implemented multi-tiered management approach thus enhancing customer
service resulting in month over month sales increase of 20%
( Established a 30% increase in
new account set up in the 3rd Quarter of 1999 by prioritizing the daily
duties
( Followed up with management, sales, and customer service with a
completion rate of 95% through the multi-tier approach
Eckerd Drugs, Assistant Manager, Spartanburg SC
Aug 1997-April 1999
( Interviewed, hired, and trained a cohesive team of departmental
staff.
( Coached and mentored personnel on work-related and other issues.
( Experienced in operations, budgeting, merchandising, customer service,
purchasing, and inventory control
( Strong customer service orientation; work well with the public; ability
to settle customer and employee problems; assisted Pharmacist with Pharmacy
tech duties
( Excellent leadership skills-can communicate effectively with employee &
motivate them to perform at their best.
( Administered payroll at store level; scheduled employee hours; store
trainer
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