Customer Service Sales Representative

Sara J. Allen

***** *. ***** ***** ( SCOTTSDALE, AZ 85258

309-***-**** (cell) or 480-***-**** (home) ( abi9oe@r.postjobfree.com

Planning & Management

Project Leadership ( Installations & Demonstrations ( Team

Coordination

Dedicated and loyal professional with a successful background coordinating

and managing projects from concept through completion. Proven ability to

manage time and resources as well as technical details and logistics to

ensure seamless execution. Strong experience preparing for trade shows and

installation coordination; able to lead teams in time sensitive

installation projects. Outstanding capacity to identify problems and

provide solutions that increase productivity while reducing costs. Superior

communication skills.

CORE COMPETENCIES

TEAM LEADERSHIP Tradeshow Services with Cost Containment

Process Improvement Engineers, Equipment Relationship Building

Technical Management Time & Resource Management Improving Efficiency

Detail Oriented w/High Proactive Problem Resolution Customer Service Focused

Accuracy

Professional Experience

DICK BLICK ART MATERIALS - GALESBURG, IL 10/2008-09/2010

Institutional Sales Representative and Customer Service Rep 10/2008-09/2010

Data entry and paperwork to process formal and informal contract pricing in

form of bids, quotes and discounts. Customer prospecting, retention and

relationship efforts, up-sell customer within Call Center during orders.

Represent Blick Art Materials at art education and other art trade shows as

an exhibitor

> Made recommendations for revisions to AS400 to improve accuracy and

efficiency.

> Selected as member of Metrics Team for increasing efficiency in

processing retail invoices, improving customer service, payments,

increase profits.

TOSHIBA AMERICA MEDICAL SYSTEMS (TAMS) - Tustin, CA 1990/2006

Installation and Trade Show Specialist (08/2000-06/2006)

Coordinate trade show personnel to ensure on budget and on time execution.

Provide project management including scheduling, logistics, and payment for

large-scale installation projects (such as MRI systems). Negotiate with

internal and external stakeholders in Japan regarding trade show, vascular

staging location for $20 Million equipment delivery. Lead engineers and

warehouse management teams in equipment staging processes. Communicate with

all levels of management and field personnel; supervise 6 MRI Installation

Team Leaders and up to 18 engineers per trade show.

Key Achievements:

> Proactively designed a new process that expedited reimbursement for

labor and expenses, and improved cash flow of the local cost center.

> Successfully coordinated and managed service engineers and trade show

equipment for approximately 53 trade shows each year.

> Provided expertise and quality, leading to increased TAMS trade show

participation by 45% over three years.

> Introduced new procedures for scheduling staff and equipment delivery

for critical MRI installations; created debrief form for extracting

data for analysis and monthly reporting.

> Co-developed justifications, requirements, and processes for the

installation team that were adopted throughout the company.

> Recognized as the first woman to serve in this highly technical,

multifaceted niche; quickly mastered new skills while demonstrating

exceptional problem solving and analytical abilities.

> Coordinated with key personnel in verifying new MRI installation site

readiness, safety, and system performance to maximize customer

satisfaction.

Services Business Analyst II (06/1997-07/2000)

Analyzed current practices within the Services Organization and recommended

improvements. Reviewed work order/billing, reporting, contracting, freight,

and other processes for inefficiencies. Acted as Subject Matter Expert

(SME) and member of User Acceptance Team (UAT) for database software

conversion. Interacted with management teams. Informally trained front-line

teams in billing and other processes.

Key Achievements:

> Uncovered integrity issues in the contract process; proposed

developing in-house contract administration team that increased

proficiency, accuracy and profitability.

> Created an automated process for the Services Group in PCDU sales

commissions that eliminated unnecessary steps and significantly

improved efficiency.

> Discovered conflicts in X-ray tube processes for parts replacement,

ordering, warehousing, and warranty dates; inspired changes to

warehousing procedures that led to notable cost savings.

Services Systems Coordinator (05/1990-05/1997)

Served as project leader for design, implementation, and complete

conversion of the customer installed base. Co-supervised development of

system configuration packets for planning bill of materials (PBOM) to

record onsite serial number and equipment verification. Defined database

requirements, and tracked serial numbers and related data for 15,000+

systems (750,000 components). Contributed to FDA compliance by analyzing

and reporting Field Modification Instructions (FMI) to legal department and

Japan. Oversaw user training for field managers and administrators.

Key Achievements:

> Accepted additional responsibility as Document Control Coordinator;

created standard operating procedures (SOP) for serialized database to

improve the integrity and accuracy of information for reporting data

to the FDA.

> Designed, developed and managed process for verifying every piece of

serialized equipment in the installed base. Required Service

Engineers to visually inspect each serialized component. Completed on

time for company requirements.

> Skillfully designed and implemented the FMI database that is still

utilized by the company.

Previous experience as Sales Representative for Emser International,

Architectural Representative for Quamagra Tile, and Sales/Service

Representative for Ivac Corp. and Diatek, Inc.

Educational Background

BACHELOR OF ARTS IN BUSINESS ( STEPHENS COLLEGE - COLUMBIA, MO

Six Sigma Green Belt

Professional Development: Dale Carnegie Sales Training, Karrass Negotiating

Seminar, AMA Training in Project Management and Negotiating Without

Authority, Toshiba America Medical Training in MRI, XR, CT, Business

Writing and Customer Service Excellence

Affiliations: Member of Toastmasters International, Volunteer Mentor for

Trauma Intervention Program

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