Customer Service Quality Assurance
Resume:
C hr istina Lopez
Victorville, CA. 92395
Phone: 760-***-****
Cell: 909-***-****
Email: abi9ob@r.postjobfree.com
Objective:
I would like to become a member of your staff. If I am provided this opportunity in becoming
part of your team, then I know I will do my best at all assigned duties using all necessary
knowledge and abilities due to the fact that I am a motivated, compassionate, and educated
individual that puts all my effort into my job.
I have finished my goal at achieving my bachelor degree with Ashford University as of April
12, 2010. The courses I have taken covered Human Services and Education along with general
education. I hope to be considered for the position and if given the opportunity I will put forth
the effort to make sure the job is done to the best of my abilities.
Education:
1990 1994 High School Diploma, Ruben S. Ayala High School
14255 Peyton Ave. Chino Hills, CA. 91709
2003 04/2008, University of Phoenix
3110 E. Guasti Rd. Ontario, CA. 91761
Worked towards Bachelor of Science in Human Services degree
Currently completed 87 course credits / units as of 04/2008 which were transferred over
to Ashford University however not all were transferrable
2008 Present, Ashford University
400 North Bluff Blvd.
Clinton, Iowa. 52732
Online Program –Bachelor of Social Science with Education Concentration
120 Credits completed
Graduated April 12, 2010 with Bachelor Degree in Social Science
4/29/2010 Present, Grand Canyon University Online
3300 W. Camelback Road
Phoenix, Arizona. 85017
Online Program – working toward Masters in Elementary Education with Credentials
combined
Qualif ications:
My occupational background has been in customer service, clerical, and within the educational
field. The customer service that I have been fortunate in being a part of includes child safety,
clerical, quality assurance, retail, inventory control, and most importantly customer relations.
Working with the public can be somewhat difficult; however, I find it simple to provide
friendly service to all that come my way. I currently work for a manufacturing company
temporarily while my services are needed. I have a variety of tasks I do throughout the day
that consist of clerical duties, data entry, and quality assurance. I have the opportunity to use
multiple computer programs and their personal VISUAL database along with filing and
answering phones. Before that I recently worked as a computer assistant and substitute teacher
with children in grades K – 6. This gave me the opportunity to place my foot in the door once
again within the educational field. I am a compassionate and motivated individual who devotes
my time and efforts into my job. I try to give that 100% to any work tasks that I encounter and
I achieve this in an organized and professional manner.
Computer Skills:
I have had the opportunity to use Windows XP and Windows Vista through which I possess
knowledge in Microsoft Office to include: Microsoft Word, PowerPoint, and Excel. I also
know how to use a database called VISUAL which incorporates Access. I also know a
bookkeeper program, which I used for a family business a couple years ago and I still utilize it
for personal use. I have excellent knowledge in using the internet and I am not afraid to
research and explore to obtain needed information to accomplish tasks. I am tend to be self
taught and find that when I do not know something I do what it takes to learn. I currently type
63wpm. My typing certificate was obtained from Silver Valley School District through the
OPAC Keyboarding Certification Testing. Furthermore, I characterize myself as someone who
is a fast learner, self starter, motivated, and I am capable of teaching myself new programs and
I welcome any challenges.
Work Exper ience:
2010 Present
Receptionist/Data Entry, American Fuji Seal, Inc.
Job responsibilities at this place of work required computers, filing, multi phone lines,
customer service, scheduling, statistics, inventory, quality assurance, and at times purchasing.
Much of what is done at this place of employment is receptionist based and data entry through
utilizing A.F.Seals’ custom VISUAL database mainframe or best terminal. This has helped to
broaden my knowledge as a receptionist, data entry worker, and in the process strengthened my
Microsoft program knowledge. Salary: $10.00
Phone #: 714-***-**** / 1251 N. Blue Gum St. Anaheim, CA. 92806
Supervisor: (Debbie King, plant manager)
2008 2009
Computer Assistant, Washoe County School District @ Lois Allen Elementary.
Within this position I took on many duties. I helped instruct students in the computer lab with
projects compatible with computers, software, and internet capabilities. I was responsible for
software updates, MAP testing of students, computer updates, and any other computer lab
equipment. I found myself creating the new school website to include a new look with updated
information. Furthermore, I kept up with bulletin boards that displayed related material
towards computers and any other pertinent information. Not only did I help instruct students in
the computer lab I had duties outside of the lab as well. These duties consisted of having recess
and lunchroom duties which enabled me to aide in the supervision of students during their out
of classroom times. In addition to those tasks I underwent some clinical health aide backup
training which enabled me to take the place of the nurse’s assistant when needed. Salary:
$17.00 / $10.50
Phone #: 775-***-**** / Washoe County School District
425 E. 9th St Reno, NV. 89520
Phone #: 775-***-**** / Lois Allen Elementary
5155 McGuffey Rd. Sun Valley, NV. 89433
Supervisor: (Laura Petersen, Principal)
2008 2009 (Worked when on school breaks)
Substitute Teacher, Washoe County and Lyon County School Districts.
This position was considered an on call position. I took assignments that needed to be filled for
teachers in grades K 12. I did the assigned tasks and lesson plans left by the teacher. I followed
the same guidelines that the teacher displayed and the same rules of the school. I implemented
my own techniques and classroom management when necessary. I loved subbing because it
gave me a variety of experiences working with children. There was one experience in
particular that comes to mind that I took with Washoe County School District which required
me to long term substitute for six weeks at the end of the school year. I had the opportunity to
teach sixth grade and learn how to develop lesson plans, work with parents, administer grades
and report cards, and finalize year end student records. This was a great experience and a good
step toward learning the duties of a regular teacher. This position was considered a flat daily
rated pay job. Assignments varied and so did the pay from each district. Salary: $84 / $100
Phone #: 775-***-**** / Washoe County School District
425 E. 9th St Reno, NV. 89520
Phone #: 775-***-**** / Lyon County School District
25 Goldfield Ave. Yerington, NV. 89447
Supervisor: (Sub Services)
2006 2007
Special Education Instructional Aide (Paraprofessional), Adelanto School District.
My employment responsibilities required me to aid the classroom RSP teacher with instruction
in student assignments related towards Reading/Language Art comprehension and Math. I also
helped the teacher by giving one on one aide to the students in need. In the process I
developed homework assignments and other documents necessary for the program to run
effectively and organized. This included developing a reward system to establish structure. We
also had student’s that had autism which gave me the knowledge necessary towards catering to
their needs. Salary: $10.50
Phone #: 760-***-**** / Desert Trails Elementary
14350 Bellflower St. Adelanto, CA. 92301
Phone #: 760-***-**** / Adelanto School District
11824 Air Expressway Adelanto, CA. 92301
Supervisor: (Cheri Rigdon)
2006 2007
Administrative Manager, Delta Valley Protection Services. (went out of business)
This was a privately owned company which was co owned between my husband and me. The
employment responsibilities required me to deal with customer relations, accounts receivable
and payable (bookkeeping and invoicing), small payroll accounts, and any other clerical duties
that applied. This position required courtesy and politeness to all individuals due to the nature
of business and sales involved. It was important to remain focused and have clear knowledge of
what my tasks were. Salary: $11.00
Phone #: 760-***-**** / 15086 Whitekirk Drive Victorville, CA. 92394
Owner: (Steven Lopez)
2001 2004
Crossing Guard, City of Rancho Cucamonga.
My employment responsibilities required me to maintain safety of the children and parents that
crossed at the intersection in front of Jasper Elementary School. This position required
courtesy and politeness to all individuals. It was also important to remain focused and have
clear knowledge of what occurs at and around the crosswalk intersection. Salary: $8.50
Phone #: 909-***-**** / 10500 Civic Center Dr. Rancho Cucamonga, CA. 91730
Supervisor: (Traffic Control Director)
2000 2003
Clerical/Receptionist/office Aid, American Fuji Seal, Inc.
The job responsibilities at this place of work required computers, filing, multi phone lines,
customer service, data entry, multi tasking, and typing knowledge of at least 45wpm with 10
key. Much of what was done at this place of employment was receptionist based. This was a
wonderful experience because I increased my computer knowledge of Microsoft programs and
developed excellent phone service skills. Salary: $7.15
Phone #: 714-***-**** / 1251 N. Blue Gum St. Anaheim, CA. 92806
Supervisor: (Debbie King)
1996 1997
Cashier/Inventory Control/Customer Service, 7 Eleven.
At this workplace I spent most of my time dealing with customer service in a retail field. I
worked with the cash register and money. I also took care of the inventory, which required me
to calculate the stock items that were needed. This was a wonderful work experience because
it provided me with necessary customer service work ethics. Salary: $6.00
Phone #: 714-***-**** / 1701 N. Kraemer Anaheim, CA. 92806
Owner: (Steve and Dorenne Williams)
1995 1996
Cashier/Customer Service, 7 Eleven.
My main duties at 7 eleven related to customer service, cashiering, and stocking. Customer
relations in this type of retail facility can be quite trying to ones patience and control. I found
this a great opportunity to develop public relation skills in a professional manner. Salary:
$5.50
Phone #: 909-***-**** / 4092 Chino Hills Pkwy. Chino Hills, CA. 91709
Owner: (Balbir)
References:
1. (Employment – Vice Principal)
Heidi Gavrilles
Lois Allen Elementary
Sun Valley, NV. 89433
Email: abi9ob@r.postjobfree.com
2. (Employment Teacher)
Ms. Carl
Lois Allen Elementary
Sun Valley, NV. 89433
Email: abi9ob@r.postjobfree.com
3. (Employment Teacher)
Ms. Derryman
Lois Allen Elementary
Sun Valley, NV. 89433
Email: abi9ob@r.postjobfree.com
4. (Employment Teacher)
Mrs. Estrada LaMattina
Lois Allen Elementary
Sun Valley, NV. 89433
Email: abi9ob@r.postjobfree.com
5. (Employment Teacher)
Mrs. Curtis
Lois Allen Elementary
Sun Valley, NV. 89433
Email: abi9ob@r.postjobfree.com
6. (Employment – Teacher Assistant)
Ashley Baker
Lois Allen Elementary
Sun Valley, NV. 89433
Email: abi9ob@r.postjobfree.com
7. (Employment – Parent Involvement)
Dena Bodecker
Lois Allen Elementary
Sun Valley, NV. 89433
Email: abi9ob@r.postjobfree.com
8. (Employment and Personal)
Darlene Grey
36 Country Mile Rd.
Pomona, California. 91766
15
9. (Personal)
Angie Smith
7262 Sonoma
Rancho Cucamonga, California. 91701
10. (Personal)
Sunny Jowers
13240 Arizona Ave.
Phelan, California. 92371
11. (Co Student at UOP)
Leslie Praisuwan
Pomona, California.
12. (Co Student at UOP)
Pamela Avalos
Lion St.
Rancho Cucamonga, California. 91701
Volunteer ing and Other Exper ience:
09/2007 –09/2007
Was briefly employed at Discovery Learning Center where I was a preschool teacher for the
really young aged students between the ages of 3 years old. My duties consisted of supervision,
preparing lesson plans that catered to sensory, motor, and developmental skills necessary to
build up these youngsters which prepared them for their future educational endeavors. I also
had lunch, recess, and bathroom duties. This was a brief experience; however I found it
informational and gave me the opportunity to broaden my knowledge with younger aged
students and towards lesson plan development at that age level. I did not include it under
employment references due to the short employment. I was let go because the company was
downsizing its staff and students and I was told they were thinking of moving their location.
Since I was still under probation I was one of the first to be let go. This was unfortunate but I
understood and was glad for the experience I did receive. Contact information: Alyson
Carpenter 775-***-****.
08/17/2006 – 10/19/2006
(80 volunteer hours total)
Volunteered for Head Start State Preschool located in Victorville as a course requirement for
University of Phoenix. This was the first of 3 field placements required for the Bachelors
degree program I was undergoing at that time. During this time of volunteering I was
considered to be a teacher’s aide. I helped the teacher in whatever needed to be done for the
classroom and the children. I also was there to observe the functions of Head Start. The
children I worked with were between the ages of 3 – 5 years of age. This experience was
enriching and resourceful information that has given me the opportunity to further my
knowledge with children.
Year 2005
Volunteered as a children’s bible study teacher. At the beginning I was just going to be a
helper for the teacher; however later I was given the opportunity to teach the class on my own.
This was a wonderful experience that allowed for growth, wisdom, and friendship with the
children. In the process the children’s bible study grew to over 20 children, which was a
wonderful feeling. I was able to learn what is most important to me (the word of God), and I
was also able to teach this importance to the children that attended. I saw the impact the word
of God had on the children and their lives. I will never forget this opportunity and hope that in
the future I will once again be able to be involved with youth where ever possible.
Interests and Activities:
My interests include working with children, teaching children’s bible study, and eventually
becoming a fulltime Teacher after completing college. I also have interests in administrative
duties, customer service, and any area that will allow me to be organized and courteous. I love
working on the computer and learning new things about programs and I am not afraid to do so.
I am a very fast learner and can pretty much teach myself, no matter what the task may be.
I have also found myself learning how to make balloon animals and other creations through my
own teachings. This has given me the opportunity to bring it to places of work and also start a
side job with organizations that would like a fun aspect incorporated into the events they may
be conducting. I have provided my services at East Valley Elementary School located in
Fernley, NV for their annual carnival function, as well as a graduation for Head Start Preschool
in Nevada, and other voluntary events.
T imes of Unemployment:
At times of unemployment I have found myself at home taking care of my two children. I am a
loving mother and I am in hopes of finding a job that will provide excellent opportunities.
This will enable me to assist in providing a better life for my children. Additionally my
husband, my children, and my family are very important to me and I love them very much.
Contact this candidate