Human Resources Customer Service

STACEY F. ROUSE, MPA, PHR

**** *** ***** **** ** ? Albuquerque, NM 87109

Home 505-***-**** ? Cell 505-***-****

***********@***.***

EXECUTIVE SUMMARY

Human Resources professional with 10 years of comprehensive human resources

experience collaborating with senior management, and conducting human

resources strategic planning in support of organizational goals. Ability to

work with a diverse range of clients in supporting business objectives and

indentifying corresponding human resource tasks across various human

resource functions in a variety of sectors including public, private and

non-profit. Experience developing, initiating, and implementing cost

containment strategies.

Expertise In:

. Recruitment & Retention

. Organizational & Employee Development

. Labor/Employee Relations

. Policy Design & Administration

. Benefits Design & Administration

. Report Generation & Data Analysis

. Legal Issues & Compliance (ADA, EEO, FMLA, FLSA, OSHA)

PROFESSIONAL EXPERIENCE

University of New Mexico, Division of Continuing Education

Albuquerque, NM

Branch/Division Human Resources Representative (Generalist), January 2009 -

present

Public sector employer with 80 staff members. Report to Dean of Continuing

Education. Manage, administer, and provide quality control for all human

resources activities for a major self-sustaining division of the

university. Provide strategic and administrative advice and service to

staff on a comprehensive range of human resources issues, and act as the

division's strategic business partner with the university's centralized

human resources department. Participate in the overall operational decision-

making of the division. Direct human resource functions, including

recruitment and retention, compensation, performance management, policy

creation and compliance, and staff development.

. Designed and implemented internal monthly new hire orientation.

. Assisted in the development of a division-wide Customer Service

standard; including mission, vision and staff training, conducted

internal customer service survey and provided staff with results.

. Developed and managed annual Staff Development Day, driving division

goals.

. Spearheaded succession planning initiative in conjunction with

staffing review/analysis to include conducting a climate survey,

identified star players and determined critical division positions,

resulting in significant salary savings.

. Reduced vacancy turnaround time from an average of 58 days to 29 days.

. Developed and implemented series of innovative human resources

training programs, and leadership initiatives.

STACEY F. ROUSE, MPA, PHR Page 2

PROFESSIONAL EXPERIENCE (continued)

Adelante Development Center, Inc. Albuquerque,

NM

Human Resources Consultant, December 2008 - April 2009

Non-profit organization with 900 staff members. Consulted with VP of Human

Resources to complete specific projects. Assisted in the reconstruction of

the organization's policy manual, including revising outdated policies and

revised existing position descriptions to ensure compliance and accurately

reflect current business practices. Coordinated with worker's compensation

underwriter to expedite and close claims.

City of Rio Rancho Rio

Rancho, NM

Human Resources Generalist, July 2006 -December 2007

Public sector employer with over 750 employees. Promoted to Human Resources

Generalist. Responded to general inquiries by interpreting City of Rio

Rancho Personnel Policies and Work Rules, collective bargaining agreements,

Administrative Policies and Procedures, and various other city, state and

federal guidelines. Designed and delivered training and development

programs. Conducted internal investigations as needed for alleged

violations of policy or employment law, and advised and counseled

management staff regarding corrective action or progressive discipline.

Facilitated conflict resolution, conducted mediation sessions and advised

management on process and requirements of city dispute resolution

procedures. Applied a variety of software and HRIS systems to generate

reports for analysis.

. Conducted strategic negotiation to obtain cost savings on premium

renewals and improved benefit plans.

. Successfully negotiated AFSCME Union Contract renewal for 2007 plan

year.

. Selected by senior management as part of elite group to undertake

training for leadership management.

. Introduced process improvements when existing systems failed.

. Reviewed, revised and administered classification system to support

organizational needs and performed compensation analysis.

City of Rio Rancho Rio Rancho,

NM

Human Resources Representative, June 2005- July 2006

Assisted in the mediation of employee grievances. Informed management and

staff of city policies and work rules. Prepared position announcements,

advertisements and information materials for recruitment. Maintained

records in support of the city's affirmative action program. Conducted

training needs analysis. Counseled employees on benefit and retirement

programs. Performed reference/background checks on prospective employees.

Maintained data for the employee classification and compensation system.

Successfully coordinated and administered the City Benefits Open Enrollment

for two concurrent years.

. Coordinated summer youth program of 20 student interns for two

summers.

. Designed and implemented monthly new hire orientation for city

employees.

STACEY F. ROUSE, MPA, PHR Page 3

PROFESSIONAL EXPERIENCE (continued)

E-Telecare Global Solutions Rio

Rancho, NM

Human Resources Specialist, November 2004 - June 2005

Private sector employer with 300 employees. Supervised Human Resources

support staff. Managed a broad range of human resources functions including

benefits/401k/stock option plan enrollment and administration, HRMS

database creation and administration, personnel file management, policy

development, employee screening/hiring/orientation, and staff training and

development programs.

. Designed and administered company's first HRMS database and file

maintenance system.

. Redesigned and facilitated new hire orientation classes on a weekly

basis for 30-50 people.

. Sought out by senior management to assist in solving grievances.

. Successfully represented company in unemployment claims, achieving a

90% success rate.

Enterprise Rent-A-Car Raleigh, NC

Human Resources Coordinator, March 2001- August 2004

Private sector employer, national rental car agency. Two staff member Human

Resources Department supported 450 regional employees. Managed the quality

and timeliness of employee reviews. Conducted exit interviews and

identified trends. Processed all new-hire, benefits, leave, termination,

and payroll paperwork, ensuring 100% compliance with various laws and

regulatory mandates. Administered transfers, promotions, and pay changes in

PeopleSoft HRIS. Conducted background checks and screened candidates using

ADP. Coordinated employee programs and events. Responded to unemployment

claims and represented the region at hearings. Trained and counseled

managers on performance review completion, employment laws, company

policies, employee benefits and progressive discipline.

. Designed a mentor program for incoming staff, met goal of building

morale and decreased turnover during the first 90 days of employment.

. Designed and managed an effective employee orientation program.

. Conducted yearly United Way campaign, resulting in 75% staff

participation.

EDUCATION AND PROFESSIONAL AFFILIATIONS

University of New Mexico, Albuquerque, NM

Master's of Public Administration, Human Resource Management

East Carolina University, Greenville, NC

Bachelor's of Arts, Communication/Public Relations

Professional in Human Resources (PHR Certified)

Member of HRMA NM Chapter and SHRM International

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