Customer Service Operator

Carol A. Petty

*** ****** ****** ****: (***) **6-

9558

Belleville, IL 62220 Cell: 618-***-****

Objective

To obtain a position that will offer challenge and growth potential and to

be a contributing member to a winning team.

Job Experience

Senniger Powers

2006 to 2009

Office Services Assistant

Management of filing system, coverage of Cisco multi-line telephone,

preparation and scanning of files, application of postage and

distribution

of mail, inventorying of supplies, and other duties as assigned.

The Pampered Chef and Premier Designs Jewelry 2004 to 2006

Consultant and Jeweler

Duties entail scheduling appointments, excellent customer service and

follow-up care, demonstrating use and care of products, completing

all

paperwork and financial aspects of owning these businesses.

Residential Alzheimer Caregiver 2000 to 2005

Parental Caregiver

Medication distribution, meal preparation, scheduling all doctors

appointments, maintaining hygiene, and continuity of all medical

care.

Lutheran Church Missouri Synod 1996 to 2000

Computer Operator

Day time customer service experience included operation of tele-

communications systems and public relations, tape librarian duties,

printing reports and checks and all other tasks as assigned.

Citicorp Mortgage Incorporated 1986 to 1995

Computer Operator

Operate large scale IBM mainframe computers and peripheral equipment.

Insure that the integrity of magnetic tapes and printed reports is

maintained

by correct operation and preventive maintenance of all computer

equipment.

Page 2

Carol A. Petty

526 Forest Avenue

Belleville, IL 62220 Home: 618-***-****

Citicorp Information Resources 1985 to 1986

Console Operator

Set up, monitor and control the operation of the computer central

console

and peripherals according to established procedures and schedules.

State of Illinois Dept. of Children and Family Services 1979 to 1984

Typist/Receptionist

Responsibilities included management of telecommunications system and

public relations. Maintainence of statistical records, preparation

of

statistical reports and documents for legal proceedings, and data

entry duties.

Belleville Mental Health Out-Patient Services 1977 to 1979

Clerk Typist

Transcription of Dictaphone on daily medical reports, statistical

reporting,

filing and other clerical responsibilities.

Software

Posses a working knowledge of DEC, VMS, Windows XP, Windows NT, Windows

2000, Microsoft Office, Novell and UNIX. Also MVS, JES2, TMS, CICS, SDSF

and OMEGAMON operator commands. Experience with DYNAM/T and DYNAM/T, EDOS,

ATM's, CICS, POWER and VOLLIE.

Hardware

Experience with Control Data Omega 480 Series mainframes (IBM 370/158

equivalent), and tape drives. HP desk top personal computer. Various

printers include HP, IBM, Xerox, Cannon, Dot Matrix and Printronics.

Education

Control Data Institute 1984 to 1985

Certificate in Computer Programming and Operations.

Contact this candidate