Customer Service Representative
Resume:
Marla Britt
Wilmington, DE ***02
abi9n0@r.postjobfree.com
Qualified professional with over 10 years experience as a Flight Attendant.
Safety
and detail oriented with knowledge and background in customer service,
quality and
customer satisfaction.
WORK EXPERIENCE
Flagger
2001 - Present Diamond Materials Wilmington, DE
. Ensure public safety traffic control practices
. Demonstrates public contact techniques
. Communicate effectively with crew and inspectors to ensure project
success
. Coordinate and monitor traffic patterns and determine best means for
efficiencies
Flight Attendant
2002 - 2005 Ryan International Airlines Atlantic City, NJ
2000 - 2002 Trans World Airlines New York, NY
1998 - 2000 Discovery Airlines Las Vegas, NV
. Ensured passenger comfort and safety at all times
. Demonstrated safety features of aircraft prior to take-off
. Performed safety checks and security sweeps on-board
. Assisted cabin crew with in-flight meals and beverages
. Trained in First Aid techniques
. FAA Certified #2924715
Customer Service Representative
1998 - 2000 Shuttle America Airlines New Castle, DE
. Served as a ticket counter agent
. Ensured accurate communication between ground and crew
. Cross utilized ramp, catering and operations
EDUCATION
1979 Graduate - Concord High School Wilmington, DE
1993 Customer Service Concepts & Practices Wilmington, DE
1993 Principals of Management Seminar Wilmington, DE
COMPUTER SKILLS
. Microsoft Office
. 10 Key Adding Machine
References available upon request
Contact this candidate