Service Quality

JOHN C. JORDAN

*** ** **** ***** ** Reno, OK ****6 405-***-****

abi9mw@r.postjobfree.com

Objective_____________________________________________________

To obtain a position as a recruiter with a corporation committed to

employee education and growth.

Experience____________________________________________________

Tenure Systems Inc.

6/2008 to 5/2009

. Delivering high quality service to customers and temporary employees

by matching skills of temporaries to customer needs

. Developing and retaining business by providing outstanding customer

service and performed a variety of administrative tasks that support

the overall mission of quality performance and service.

. Managing the order management process from receiving to completing a

technical and professional assignment.

. Asking the appropriate questions when taking job orders.

. Comprehending technical/professional job orders.

. Responding to and qualifies job orders efficiently.

. Interviewing candidates to evaluate their technical qualifications for

assignments.

. Troubleshooting to resolve problems or complaints of customers and

contract employees.

. Using personal computer workstations effectively to perform day-today

responsibilities

Chickasaw Nation Industries LLC, Recruiter 2/2007 to

3/2008

. Full life cycle recruitment of 10-15 requisitions simultaneously

. Recruit multiple levels of positions from entry level through

management including administrative, information technology,

engineering, accounting, and medical positions

. Knowledge of appropriate recruiting sources for required talent

. Schedule candidates interviews (phone and in person)

. Assist in the development of recruiting strategies with hiring

managers and teams

. Present processes and procedures to hiring teams and managers, assist

hiring managers with the preparation of interview questions and

conduct debrief meetings

. Familiar with various interview styles (i.e.: behavioral interviews,

panel interviews, competency-based)

. Write effective job postings

. Overall understanding of HR functions/roles/responsibilities in

recruiting

. Compliance with established policies, standards and state and federal

law

. Recruited for DOD and DOE on different contracts in Washington, DC

TEKsystems, IT Recruiter 3/2006 to 10/2006

. Delivered high quality service to customers and temporary employees by

matching skills of temporaries to customer needs

. Developed and retaining business by providing outstanding customer

service and performed a variety of administrative tasks that support

the overall mission of quality performance and service.

. Managed the order management process from receiving to completing a

technical and professional assignment.

. Asked the appropriate questions when taking job orders.

. Comprehended technical/professional job orders.

. Respond to and qualifies job orders efficiently.

. Interviewed candidates to evaluate their technical qualifications for

assignments.

. Troubleshoot to resolve problems or complaints of customers and

contract employees.

. Use personal computer workstations effectively to perform day-today

responsibilities

El Reno Public Schools, Indian Education Program Tutor 1/2005 to

3/2006

. Provided academic assistance to assigned tutees, either in a group or

individually.

. Established liaison with the teacher and work under the teacher's

direction, if necessary to assist the student.

. Maintained records on each student who is being tutored, including

follow-up and periodic assessment.

. Helped students develop positive attitudes toward learning and

studying.

. Helped students develop self-confidence, raise self-concept, and

reduce anxiety or fear of failure in academic work.

. Assisted students in achieving a better understanding of specific

subject material and in improving academic capabilities in designated

areas.

Education_____________________________________________________

University of Oklahoma Norman, OK Graduation

Date: 2003

Major: Communications

Professional Growth and Development

. Persuasive Techniques Class

. Interpersonal Communications Class

. Creative Problem Solving Class

. Intercultural Communications Class

Activities______________________________________________________

. Phi Kappa Psi Fraternity-Oklahoma Alpha Chapter

. Phi Kappa Psi Chapter Advisor-helped organize house and rush

. Volunteered at Mabee Gerrer Museum in Shawnee, Oklahoma

. Member of Undergraduate Communications Club (UCC) at OU

. Involved in organization of Big Red Rally XI at OU

Professional references upon request

home phone: 405-***-****

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