Customer Service Technician

Location:

Posted:

October 17, 2010

Antonio P. Gutierrez

**** ****** **. *.*. * Albuquerque, NM 87120 * 505-***-**** * **********@***.***

Summary of Qualifications

Demonstrate exceptional troubleshooting skills, professionalism, and outstanding customer

service. Perform security and surveillance operations. Technically savvy. Intelligent, articulate

and driven to succeed.

Accomplishments

Successfully improved armored operations by developing and implementing routes

resulting in a reduction of overtime.

Achieved efficiency in fleet operations by insuring routes were completed in a timely

manner.

Demonstrated excellent leadership qualities in management duties and new hire training.

Proven record of providing outstanding customer service.

Professional Experience

Pendum, LLC, Albuquerque, NM 8/2005 - Current

ATM Technician

Performed ATM diagnostics, repairs, and routine maintenance.

Provided ATM cash balancing and replenishments.

Developed program and documentation for parts inventory control.

Prioritized service calls statewide while maintaining superior customer service.

Designed procedures for ATM troubleshooting and repairs for new hire training.

Maintained technicians work schedules to optimize routes and service calls.

Retained clients by building a reputation of integrity, knowledge and accountability.

Designated as lead technician for New Mexico for implementing training for technicians.

Loss prevention, investigations and audits.

Loomis Fargo & Co., Albuquerque, NM 8/1996 - 6/2005

ATM Technician/Driver-Guard

Provides statewide cash delivery services for retail stores and banks.

Weekly travels to Federal Reserve Banks for bank cash inventories.

Maintained security for technicians.

Aided in vault procedures in cash counting and maintaining accurate customer inventory.

Supported manager in supervisory duties as needed.

Warehouse duties

Technical Skills

Software: MS Word, Excel, Map Point, Outlook, MS Windows, Office equipment

Tools: Forklift, Pallet Jack, Hand Truck, Dolly, Hand/Power tools