Customer Service Insurance
Resume:
**** ***** ****, **** *****, IN *****
abi9k1@r.postjobfree.com
OBJECTIVE
CUSTOMER SERVICE / ADMINISTRATIVE / DATA ENTRY / OFFICE SUPPORT /
CLAIMS
SUMMARY OF EXCELLENT SKILLS
Highly motivated and experienced professional in clerical and
administration
Exceptionally skilled in life/health insurance and managed health care
industry
Customer focused quality oriented, dependable, responsible and
dedicated
Career minded and excellent worker individually or in a team
environment
TECHNICAL/OFFICE SKILLS & PROFESSI0NAL ACCOMPLISHMENTS
. MS Word 03/07
. AS400/Infinium HR
. Keyboarding
. MS Excel 03 /07
. Databases
. 10-Key Calculator
. MS Outlook 03/07
. Organizational
. Research & Analyze
. Internet Explorer
. Quickly & accurately learns & adapts to new software, policy & procedures
PROFESSIONAL WORK EXPERIENCE
BENEFITS COORDINATOR-HR KELLY SERVICES/ITT CS, Fort Wayne, IN 2009 -
2009
. Performing specialized clerical and administrative functions
pertaining to enrollment, maintenance and termination of benefits of
ITT employees.
. Prepared business correspondence, such as COBRA and Loan letters.
. Assisted in auditing ITT employee's benefits files and I-9 forms.
. General office filing, copying, sorting incoming mail and other
administrative duties.
INSURANCE ACCOUNT ASSISTANT Wells Fargo Insurance Services, Fort Wayne, IN
2008 - 2009
. Professional administrative & multi-line phone assistant to company
employees.
. Prepared business correspondence, entered document, formatted, edited
for final print.
. Process New and Renewal Policies and Endorsements for P & C insurance
accounts.
. Assist in the Mail Department.
Large Accounts Clerical Support Kelly Services/Medical Protective, Fort
Wayne, IN 2007 - 2008
2006 - 2007
. Process Endorsements, Policy Renewals, Credentialing; medical related
accounts.
. Retrieve electronic & paper files, process service; distribute to next
department.
. Coordinate information in house and out of house (underwriters).
Research / Data Entry Processor Kelly Services/Lincoln Financial, Fort
Wayne, IN 2005 - 2006
. Assist financial advisors, research, data entry, correct & update
files.
. Create spreadsheet to merge with database.
. Quickly learned internal software programs; multi-programs required
for single function.
6621 Trier Road, Fort Wayne, IN 46815
abi9k1@r.postjobfree.com
___________________________________________
Page 2
Customer Service/Claims Analyst Automated Group Administration, Fort
Wayne, IN 1999 - 2004
. Accurate processing of confidential life, medical & dental insurance
claims.
. Exceptional attention to detail, policy, and knowledge of industry.
. Effective resolving concerns from patients, physicians, insurance
companies.
. Slowing economy necessitation the elimination of my position.
ADMIN ASSISTANT/CUSTOMER SERVICE BENICOMP, INC., Fort Wayne, IN
1993 - 1999
. Professional telephone receptionist as assistant to company executive.
. Prepared business correspondence.
. Instrumental in preparing first employer's health plan document.
. Quality and extensive research and fact checking
. Entered document, formatted, edited for final print
. Assisted in establishing first claims/customer services department.
LINCOLN NATIONAL LIFE INSURANCE COMPANY was where my training and work
ethics was established.
EDUCATION
High School Graduate, Business Focus North Side High School, Fort
Wayne, IN
REFERENCES AND ADDITIONAL INFORMATION AVAILABLE UPON REQUEST
Patricia M. Hoagland
Patricia M. Hoagland
Contact this candidate