Customer Service Medical

**** ********** ****. *: *** ***

****

Reno, Nevada 89511

C: 775-***-****

********.*********@**********.***

Accomplished professional with demonstrated and diverse experience in

Business Management providing valuable insight into marketing of area

businesses. Adept in Customer Service relations and achieves

successful interactions in all situations. Extensive Medical background

in Research, Clinical and Medical Office procedures.

Professional Experience

Customer Service

. Exhibit strong communication skills and positive mental attitude.

. Adapts behavior and work methods in response to changing conditions or

unexpected obstacles.

. Open to new challenges, self-motivated and confident..

. Able to address and anticipate the needs of a variety of people.

. Trained and able to act quickly and precisely in any emergency

situation.

. Maintained and operated electronic detection, imaging and security

devices.

. Operated and authenticated biometric imagery equipment at airport

checkpoints.

Sales and Marketing

. Designed and illustrated marketing tools to promote businesses in the

local market..

. Established rapport within the tourism community on a state, local and

international level.

. Marketed Airline travel within the Reno/Tahoe airport.

. Promoted and coordinated guest events.

. Earned highest apartment leasing productivity in quarter.

Medical Background

. Assisted with collecting data on long term Medical Research grant.

. Motivated and monitored patients in study for Behavior Modification.

. Collected and prepared samples in clinical laboratory settings.

. Assisted in compiling data for field studies.

. Performed routine medical procedures in Medical offices.

. Supported staff in maintaining study documents in Pharmaceutical

Laboratory., sales and marketing, customer service and medical

background. Entrepreneurial skills with proven sales

Business Management

. Recruited and trained staff of 5-6 to successfully and collectively

meet the goals of their position.

. Assisted with Bookkeeping and HR duties with 3 owned and operated

companies.

. Staffed and supervised several satellite offices within the local

area.

. Coordinated vendors for groups of 100 or more.

. Initiated and implemented in house ski rental business with car rental

system.

. Cataloged and arranged Law library in Insurance Law library

Employment History

Biometric Sales Associate

5/2008 - 6/2009

RTGO / FLO CORP.

Reno, NV

Leasing Consultant

11/2007 - 2/2008

Lakeridge Apartments and Tennis Club

Reno, NV

TSA Security Screener 12/2002 -

12/2006

Dept. of Homeland Security

Reno, NV

Customer Service Agent 8/2000 -

12/2002

Alaska Airlines

Reno, NV

Laboratory Technician 2/1998 -

8/2000

Charles Rivers Lab. Inc

Reno, NV

Customer Service Agent

8/1992 - 12/1998

Reno Air/ American Airlines

Reno, NV

Education

Career Choices

Microsoft Office 2007

RTGO/ FLO Corporation

Biometric Training

Dept. of Homeland Security

Behavior Detection and Passenger Screening

Alaska Airlines/ Reno Air Airlines

Customer Service / Sabre and System One

Fullerton Junior College

Psychology / Interior Design

Bryman School for Medical Assistants

Diploma / Medical Assistant

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