Customer Service Project Management

*** ********** *** *** *

Newport News, Va *****

757-***-**** Home

abi9i8@r.postjobfree.com

Rinlea Justice

Objective Drawing upon my skills and experience, my goal is to achieve a high level

of Customer Services and satisfaction thereby benefiting your company

and increasing profitability.

Summary of Qualifications

Excellent customer service and communication skills.

Advanced knowledge of MS and Mac OS Products (Word, Excel, Outlook,

PowerPoint, Windows95, Vista, Win.7

Ability to effectively manage time and multi-task in a changing environment

with minimal supervision.

Experience demonstrating issue resolution skills to resolve gaps between the

functionality of the application and requirements of the customer.

Advanced Desktop Support Knowledge

Ability to communicate effectively with different levels of an organization.

Project Management skills

Experience in data gathering and facilitation techniques.

Ability to learn new concepts quickly.

Ability to work independently and efficiently and be a part of a team to

accomplish goals

Ability to work well under pressure.

Critical thinker.

Strong client-facing skills - assertiveness, self-starter, etc.

Education [ 1993 ] [ Joliet Central HS] [ Joliet, IL ]

[ Basic Studies-Graduate]

Professional [2002-2003] [ Kee Business College] [Newport News, VA ]

[MA/Business Administration-Graduate]

Studies of Medical Assisting Administrative and Clinical Skills

Experience [2008-2009 ] [Portfolio Recovery Associate] [Hampton, VA ]

[Debt Agent]

This position required me to focus on the purchase and management of delinquent

consumer debt accounts. Along with the use of data entry, able to pull credit report with

permission of the client, engaging in and outgoing calls, filing paperwork, faxing forms

and making arrangements with clients regarding their outstanding debt.

[2006-2008] Professional Hairstylist Newport News/ Hampton, VA

Cutting Up / Pampered Lady Hair Salon

Expert knowledge of chemicals, experienced in mixing of colors for all stages of application.

Apply specialized techniques to create styles for all ages and gender including makeup.

[2002-2005] [MCI] [Newport News, VA]

[Telemarketer]

Talent for identifying customer needs and presenting appropriate company product and

service

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to

increased repeat and referral business.

Track record of assisting in the design and implementation of reporting procedures that

reduce labor costs and improve customer-satisfaction ratings.

Expertise in resolving escalated customer service issues.

Secured numerous company achievement awards for delivery of exceptional customer

service.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

References Upon Request.

Contact this candidate