Customer Service Manager
Resume:
Pamela Grove
*** ******** **. ******* ** *****
******.******@*****.***
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Profile: Goal- oriented individual with strong leadership capabilities
Organized, highly motivated, and detail-directed problem solver
Proven ability to work in unison with staff, volunteers, and board of directors
Education: B.S. Public Health Administration, East Tennessee State University
Relevant Experience and Accomplishments:
• Learned valuable leadership skills from the executive director of a nonprofit health clinic.
• Filed seven years of unemployment on employee’s taxable wages.
• Updated and organized policy and procedures manual.
• Studied demographic data of Sevier County and reported the results to ETSU College of
Medicine.
• Practiced leadership in facilitating meetings and presentations.
• Excellent with the use of Microsoft Word, Power Point and Excel
• Experience with the use of QuickBooks
Employment:
Telamon Corporation
Health and Disabilities Specialist, March 2010-August 2010
Worked to improve the health of the children at the center level and was responsible for primary
care, dental, hearing and vision.
Seven Springs, May 2003- March 2010
Assistant Manager/Customer Service
Assist in weekly payroll and provide manager leadership for employees. Research and order
products from vendors and inventory store stock.
Mountain Hope Good Shepherd Clinic, August 2008-December 2008
Intern to the Executive Director
Observed and worked closely in the operation and continual improvement of a health facility.
Assisted in weekly payroll and filing unemployment taxes. I assisted in preparing the budget for
a nonprofit health facility and interviewing future employees. Researched and practiced
innovative ideas to lower health care cost for the uninsured.
Trinity Baptist Church, May 2008- Current- Children’s Teacher volunteer
References: Available upon request
Contact this candidate