Kendra Krantz

**** ********* **.

nashville, TN *7206

812-***-****

abi9gg@r.postjobfree.com

Experience

May 2009-current

Self-employed hair stylist

January 2010-Oct 2010

Uncle classic barbershop

Specializing in precision men’s cuts, appointment booking,

managing state board guidelines while providing warm and

personable one-on-one customer service to my clientele.

March 2007-May 2008 Central Library Evansville, In

Circulation Services Supervisor

Head Paraprofessional in charge of Central Library Circulation

Department (w/ emphasis on Customer Service/Public Services) &

liaison to 7 branch locations, managed 9 full-time, 17 part-time staff,

created monthly work schedule, daily front desk coverage schedule,

interviewed/hired/fired/trained, chaired quarterly Chief Clerk meetings,

promoted all library events and programs, continuously coached staff on

customer service.

Accomplishments:

-Worked with Public Services Manager and outside consultant on new

floor plan and shifting of entire circulation workroom so as to increase

production w/ a more efficient workspace.

-Gained approval from Library Director on implementing RFID security

tagging of all materials for more efficient cataloging and processing.

-Completed revised edition of Customer Service and basic Circulation

training programs/manuals.

2001-2007 Pier 1 Imports Evansville, IN Assistant Manager &

Visual Merchandise CoordinatorManaged all visual merchandising

and seasonal floor plan changes, managed sales associates, weekly work

schedules, daily operations and maintenance of store morale and high

productivity rate, opening/closing of store, daily bank deposits, weekly

sales gains/loses, inventory adjustments, managed/tracked customer

orders and in-store transfers.

-Promoted from Sales Associate to Assistant Manager -Awarded "2006

Sales Associate of the Year"

Education

June 2008-May 2009 Paul Mitchell the School of Nashville

State of Tennessee Cosmetology License 7/14/2009

2007 University of Wisconsin (Madison)

2 Continuing Education College Credits Insights and Solutions for

Customer Service Conference (Sept 9-11)

1998-2003 University of Southern Indiana Evansville, IN achelor of

B

Science: Liberal Arts Communications major with emphasis on

Radio/Television Production

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