Customer Service Manager

DORIS REDNER

Mobile Phone: 956-***-****

E-mail: *********@*******.***

OBJECTIVE

A career where I can utilize my experience in computers and also have a

professional and personal growth

WORK EXPERIENCE

CSR

10/09 - Present

PRC / Palatka, FL

Palatka, Fl.

Customer Service Representative

Inbound Calls for CHCS. Inbound calls for Verizon business technical

support.

Cashier

09/09 - 02/10

Palatka Gas, LLC / Palatka, FL

Assist customers and utilize the cash register. Compute the cash register

at the beginning of my shift and at the end. Run reports and tally the

scratch offs and the lottery.

Manager and Tax Preparer

02/09 - 04/09

Panther Tax Services / Harlingen, TX

Managed tax office and prepare tax returns for clients

Special Education Job Coach

10/08 - 04/09

Harlingen Consolidated Independent School District / Harlingen, TX

Escort High School Special Education students to various job sites and

assisted them in their job performances

Manager and Tax Preparer

02/08 - 04/08

Panther Tax Services / Harlingen, TX

Managed tax office and prepared tax returns for clients

Computer Technician

05/07 - 01/08

Valley Physician Services / Harlingen, TX

Answered the phone and assisted customers with each computer issue.

Accessed customers' computers via remote access in order to scan for

viruses, add printers, change IP addresses, download software or

troubleshoot issues. Re-installed a variety of software, exchanged cards,

added memory, and reinstalled the OS software.

Tax Preparer

01/07 - 04/07

Panther Tax Services / McAllen, TX

Trainee on preparing tax returns in the McAllen office and then managed and

prepared tax returns in the Harlingen office

Substitute Teacher

01/06 - 12/07

Harlingen Consolidated Independent School District / Harlingen, TX

Substitute teacher when the teacher was absent

Student Worker

09/03 - 12/05

Texas State Technical College / Harlingen, TX

Assisted students using a variety of computer software. Monitored make-up

test and also helped the instructors with their classes.

Computer Trainer

10/02 - 04/03

Harlingen Consolidated Independent School District / Harlingen, TX

Trained students (the public) on computer usage. Courses taught: Intro to

Computers, Intro to the Internet, Internet Search Engines, Word Processor

1&2, and Keyboarding

Telecommunication Technical Support

03/01 - 05/02

RMH Teleservices / Harlingen, TX

Troubleshoot technical questions when customers called in having

difficulties connecting to the MSN internet. Handled customers that wanted

to cancel their DSL services with MSN - whether it was troubleshooting or

offering listening skills

Lab Assistant II - Tutoring Center Coordinator

09/83 - 10/2000

Texas State Technical College / Harlingen, TX

Assisted students in using various software. Dealt with hardware

maintenance and troubleshooting the computer issues. Switched cards in

computers. Installed disk drives. Experience with Novell Network.

Installed software on IBM's and MacIntosh computers. Knowledgeable in all

Microsoft Office Suite, Corel Office 2000 software and the internet. Kept

inventories and controlled computer hardware and software for the

department and tutoring center. Handled all personnel actions concerning

peer tutors including hiring, firing, and disciplinary actions.

Lab Assistant I - English Department

CEI Reading Lab, monitored students when they were using CEL Reading

material

Clerk Typist II - GED Department

In charge of creating reports and inputting all the students information

into the IBM computer. Assisted in general office work

Clerk Typist I - Admissions Office

Data entry, in charge of printing reports, assisted in certifying

graduates, helped verify 15th class day reports

EDUCATION

Some College Courses

01/06 -12/07

University of Texas at Brownsville / Brownsville, TX

I have taken approximately 15 or 20 hours

Some College Coursework Completed, Basics

09/03 - 12/05

Texas State Technical College / Harlingen, TX

Retook my basics because the school where I received my AAS degree was a

technical school and some time later they were reaccredited to a college

with transferable credits

Associates of Applied Science Degree - Computer Science

11/1986 - 11/1988

Texas State Technical Institute / Harlingen, TX

Courses of Study: Local Area Networks (LAN), Business Law, Business

Management, Accounting !&2, Microcomputers, Systems Analysis and Design

!&2, Project 1&2

Software Study: Micro Operating Systems (DOS), Assembler, Basic, ANSI,

COBAL, dBaseIII, OSJCL, Enable, Lotus 123, WordPerfect for DOS and Windows,

Microsoft Works for DOS and Windows, Wings for MacIntosh

SKILLS

Ms Office Suite, various computer software, troubleshoot hardware,

knowledgeable in all office equipment, great people skills

Contact this candidate