Customer Service Quality Control

Cheryl Dantin Clement

*** * *. ******

Ridgecrest, Ca. 93555

phone: 760-***-****

email: *************@*****.***

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OBJECTIVE

. To become a vital asset to the organization with the experience

acquired from previous employment or from future training if required

SKILLS

. Microsoft word

. Customer relations

. General clerical experience

. Legal Research Project chairman for disasters such as Hurricane

Katrina, Hurricane Rita, etc.

. Provided training for new employees in the area of expertise

. Supervised new employees

. Computer literate

EXPERIENCE:

Alutiiq

China lake, Ca. 93555

Computer Specialist 2

January 2010- present

I currently posses an active Security Clearance.

. Operated computer that is used to receive customer digital files

electronically sent to the DAPS facility

. Set up, adjust. operated and maintained one or more electronic

duplicators, large-format scanners, color copier online to a local area

network(LAN)

. Prepared documents for scanning by separating documents, including

separating multi-page documents from single page documents, ensuring

the documents are facing the same direction, sort out documents in bad

condition

. Used OCR software to scan documents into PDF format.

. Performed quality assurance on scanned documents using adobe QA

software to determine if the images are acceptable and if not, make

necessary changes

. Copied completed documents to CD-ROM or DVD for distribution to

customer

. Performed final QA on CD-ROM or DVD to ensure extracted data is correct

. Set up, adjusted automated publishing equipment including scanners,

terminals, printers

. Completed record keeping of production records for billings purposes

. Followed security procedures when producing and returning classified

material

. Performed binding for various manuals and publications

. Used digital scanner to convert hard-copy materials to digital files

. Scanned slides using the Epson Perfection V750 Pro

. Operated large format scanner C5510 Pro full color scanner to scan

large documents

. Acquired a general knowledge of database management and equipment

operation

. Worked closely with other DAP employees on various projects as needed

to meet time-lines

. Entered or changed codes and other information as required

. Scanned textual material on the screen to insure all processing

commands had been translated

. Enter document files electronically through optical scanners, graphic

scanners and network connections

. Acquired experience in operating binding equipment, setting up power

drills and punches by selecting proper size of drill, set up and

operated guillotine cutters to trim,assemble and package material, set

up power stapler, operated smaller bindery machines such as plastic

binding equipment and shrink wrap machine, preformed off-line bindery

functions such as padding, fastening, screw posting and assembled

documents, performed wrapping, packing and shipment of mail, operated

480 copier

. Generated different types of database queries to organize data

. Successfully completed training for HIPPA and IA awareness

. Set up and insured all equipment and devices are ready for operation

. Enter document files electronically through optical scanners, graphic

scanners, floppy disk and network connections

William Morris, Esquire April 2009-May

2009

1525 North Norma, Suite B

Ridgecrest, Ca 93555

Paralegal

. File legal documents

. Complete court updates

. Answer telephone

. Submit monthly billing statements

. Conducted client intake

. Assisted with weekly payroll

. General office duties

Wal-mart

911 South China Lake Blvd.

Ridgecrest, Ca. 93555

Cashier

Sept. 2008 - Nov. 2008

. Process product returns at service desk

. Run cash register on a daily basis

. Stock shelves when needed

. Provide customer service on a daily basis

State of Louisiana - Dept. of Social Services - Support Enforcement,

P.O. Box 1427, Thibodaux, La. 70302

Social Service Analyst II May. 2004

- Feb. 2008

. To assess, evaluate, and provide social services that are administered

by the Office of Family Support to clients/applicants/customers

. Prepare and refer cases to court in an attempt to collect child support

that is owed

. Represent customers in court 2 to 3 times per month

. Return phone calls to costumers and employers

. Complete computer legal research with regards to policy mandated by the

Federal Government

. Compile statistical reports in regards to monthly case activity

Responsible for enforcing the payment of court ordered child support

. Responsible for writing legal letters and opinions and completing legal

judgments to be submitted to court officials

. Helped order supplies and prepare travel expenditures

. Assisted in the training of new employees

. Assisted with Quality Control on all cases

State of Louisiana - Office of Family Support

P.O. Box 5058, Thibodaux, La. 70302

Social Service Analyst II

Jan. 1994 - May. 2004

. Conduct intake interviews for food stamps, fitap, kinship, childcare

assistance

. Responsible for certifying 80 cases per month and approximately 100

intake applications per month

. Process daily paperwork to determine eligibility for government

programs and make the appropriate referrals to other agencies if needed

. Provide monthly statistical reports and helped order supplies and

prepare travel expenditures

. Assisted in the training of new employees

. Assisted with Quality Control on all cases

State of Louisiana - Chabert Medical Center - MAP Unit

Nov. 1992-Dec. 1993

1978 Industrial Blvd., Houma, La. 70364

Case worker assistant

. Interview and screen all Medicaid applicants

. Process all newborns eligible for Medicaid as well as pregnant women

that maybe eligible for Medicaid.

. Provide monthly statistical reports

. Perform general office duties that included filing, typing, answering

phones, and costumer relations

State of Louisiana - Chabert Medical Center

Aug. 1991- Nov 1992

1978 Industrial Blvd, Houma, La. 70364

Unit Clerk

. Compile Medical records, sign in patients, record daily stats,

reschedule appointments, prepare charts for the day, transcribe doctors

orders, schedule outside diagnostic test, make charges for supplies,

order office supplies, accept reports and messages, assist in the

training of new employees.

EDUCATION

Cerro Coso Community College, Ridgecrest, Ca. 93555

Currently enrolled and working on a degree in Computer Science/ Business

Nicholls State University, Thibodaux, La. 70301

Associate Degree Legal Assistant, May 1984

AWARDS

. 50 plus Certificates for collecting child support owed in excess of

$5,000

. received awards for basic computer skills

. received awards for being a member of the disaster team as well as

attend training for domestic violence

I also have a Secret Security Clearance.

References :

Sharon Duet---former Administrator--- 985-***-****

Molly Stein former supervisor--- 985-***-****

David Stoessel- Mgr. DAPS 760-***-****

Contact this candidate