Sales Customer Service

LOIS DiSTEFANO, CMP

** ******** *****, ***** *********, New York 12779

845-***-**** *************@*****.***

Objective: Executive Director, Sales and Marketing Director, Operations

Director

Profile

Previous member of Board of Directors for Homeless Federation. Fluent

Spanish/English communications, which increase ability to provide

customer service to a more diverse population. Proven effectiveness in

assisting and providing outreach services for underprivileged

populations throughout Sullivan County through fundraising efforts.

Highly accomplished Executive Level Professional with extensive

experience in Real Estate Sales, Business Retail Debt Collections,

Hospitality, Sales and Marketing to include a solid history in business

operations. Effective leader with a clear ability to implement policies

and procedures to reach desired goals and business outcomes.

. Over twenty years professional experience:

. Director of Sales, Marketing and Operations in the Hospitality Industry

successfully turning a profit, and maintaining a reasonable budget

. Owner and General Manager of a Collection Agency specializing in the

collection of retail and medical debts

. Licensed Real Estate Sales Person specializing in Commercial Properties

and Rental Properties

. A creative visionary:

. Equally comfortable collaborating in a team effort, working

independently or directing others

. Confident and capable with accepting and creating new and innovative

ideas for company promotion that bring attention of potential customers

. Proven ability to take charge of a project:

. Identify and resolve problems and bring the project to a close within

time spans, and to customer and company satisfaction

. Effective problem solver:

. A thorough researcher of methods, products and developmental idealism to

promote company success through service and appropriate budgeting

Professional Experience & Accomplishments

As Certified Meeting Professional (CMP)

. Organized and planned the Bon Secours Health and Hospital sponsored

weight loss conference

. Raised over $60,000 dollars in "up front" contributions from health care

professionals through sponsorships and grants. Coordinated all

conference activities including 30 workshops with 75 vendor displays

. Planned 30 medical seminars and awards banquet dinner for 250 guests

As Director of Sales & Marketing for the Hudson Valley Resort and

Kutsher's Country Club

. Developed sales teams to meet changing markets in the challenging

Catskills hospitality industry

. Strategically guided the sales efforts through marketing campaigns and

implemented sales training with emphasis on the sales process and

closing techniques.

o Sales reached levels as high as $8 million per year with increases as

high as 30%

LOIS DiSTEFANO, CMP

As Director of Convention Services, for the Nevele Grande Hotel

. Developed the company's guide for meeting and convention planners

specific to the Nevele

. Created strategies to utilize two side-by-side hotels as one facility

that is unique to the Northeast US

. Supervised a staff of twenty that implemented the provisions of

negotiated contracts that occupied over 60,000 square feet of meeting

space

. Managed budgeting, forecasting, contract negotiations, interviewing,

hiring, staff supervision, scheduling, competitive market analysis and

customer service are all the fundamentals found in the above two

positions

As Owner and General Manager of Catskill Collection Agency

. Built a start-up business to provide collection services to local

businesses

o The agency went from start-up to seven employees and $1 Million of

active delinquent accounts within a two year period.

o The implementation of a computerized collection system was new to the

industry and was largely responsible for the fast growth. The business

was sold to a national corporate brand.

As Licensed Real Estate Salesperson

. Was active in commercial real estate listings and promotions as well as

leisure rentals at area lake developments and corporate rentals for

incoming executives for the resorts

Work History

2009 - Present Certified Meeting Professional - Epiphany LCE Enterprises,

So.Fallsburg, NY

2007-2009 Director of Sales & Marketing - Hudson Valley Resort

& Spa, Kerhonkson, NY

2003-2007 Director of Sales & Marketing - Kutsher's Country Club,

Monticello, NY

1997 - 2003 Director of Convention Services - Nevele Grande Resort,

Ellenville, NY

Education

Certified Green Facility Management - April 2009

Sullivan Country Leadership Advanced Studies - Graduate 2007

Certified Meeting Professional - Licensed 2004

Sullivan Country Community College - Studies in Accounting and Computer

Science

Professional Affiliations

Homeless Federation- Prior Board of Directors Member, Volunteer, Fundraiser

Hospitality Sales and Marketing International Hudson Valley Chapter, Chair,

Board of Directors

Meeting Professionals International

Empire State Society of Association Executives

Catskill Mountain Business & Professional Women, Past President and

District Director

Sullivan County SCORE, Chair, Board of Directors

Sullivan County Chamber of Commerce

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