Human Resources Customer Service

STEVEN SPRINGER, PHR

*** ***** ****** ****** #***

Los Angeles, CA 90069

PH 323-***-****

abi9cn@r.postjobfree.com

Results oriented Human Resources professional with a broad range of

experience and responsibilities in:

Employee Relations and California Labor Law Policies and Procedure

Conflict Management Administration

Performance Management Benefit Administration Leave Administration

Payroll Administration Recruitment and Retention Training and Development

PROFESSIONAL EXPERIENCE

Notary4loans.com, (2008-Present)

Human Resources Consultant

Provided Human Resources guidelines and essentials:

. Created and implemented the company's employee handbook

. Benchmarked all hourly/salaried positions: job descriptions,

compensation ranges and guidelines

. Established recruiting practices, attendance and punctuality policies,

benefit administration and sub-contractor agreements

. Managed unemployment claims and employee grievances

Fiserv, Inc., (1999-2008)

Human Resources Manager

Managed the Human Resource efforts for the Lending Solutions Division:

. Provided HR leadership and guidance to meet the company's financial

goals

. Created and implemented company policies and procedures

. Provided direction to the Managers/Supervisors regarding employee

relations, progressive discipline and performance improvement plans

. Educated and advised Managers/Supervisors in performance management

and reviews

. Managed, investigated and resolved employee grievances

. Administered all leave/benefit administration and payroll processing

. Recruited for all open positions and conducted onboarding sessions

. Provided HR training to Managers/Supervisors (harassment/sexual

harassment, progressive discipline, motivation and recognition, etc.)

. Conducted all employee terminations, exit interviews and unemployment

claims/hearings

. Designed and established the Employee Opinion Survey, oversaw employee

input meetings and provided valuable feedback to management

Wells Fargo and Company, (1990-1998)

Supervisor - Real Estate Division, (January 1997 to December 1998)

Managed Core Portfolio, Finance and Budget, and PC LAN/WAN departments

within Disbursement and Operations Center:

. Managed the disbursement of funds and release of collateral on new and

existing VIP and Community Support construction loans

. Trained Loan Administrators in the Line Production offices for optimum

efficiency and performance

. Counseled clients in goal setting, budgeting and performance standards

. Resolved customer service, financing and marketing issues

. Managed all personnel/operating financial planning and budgeting

. Developed accountability and tracking mechanism for workflow

coordination

. Coordinated systems enhancements, designs, and projects

. Established and directed the following department projects: Employee

Recognition Program, Employee Task Force Committee, Community Support

Campaign and Customer Satisfaction Survey

Operations Analyst/Personnel Specialist - Deposit Processing Center,

(January 1996 to January 1997)

Managed Operations Support Department:

. Performed financial analysis and implemented strategies to ensure

division expectations were achieved

. Compiled and reviewed monthly financial statistics to ensure

compliance with assigned yearly budget

. Monitored processing controls for accurate and timely financial and

budget tracking

. Managed development and distribution of financial and operational

reports to senior management

. Coordinated data collection, input and review of Deposit Processing

Center financial plan, financial forecast, MIS and incentive pay

programs

. Provided direction to management regarding employee counseling and

issues

. Monitored administration of recruitment, new hire orientation,

training and benefit open enrollment

Production Manager - Deposit Processing Center, (March 1994 to January

1996)

Production Supervisor - Deposit Processing Center, (March 1990 to March

1994)

Managed Production Department:

. Planned and directed operational areas ensuring all internal service

level agreements and processing deadlines were achieved utilizing

capacity planning, volume forecasting and accurate staff scheduling

. Ensured production and priority processing goals were met while

maintaining quality, audit and compliance standards

. Created mechanisms to analyze and forecast effectiveness of production

department

. Ensured department efficiency in adherence to personnel and operating

budget

EDUCATION

University of Colorado, Bachelor of Science in Business Administration

CLASSIFICATIONS & ASSOCIATIONS

Professional in Human Resources Certification (PHR)

Mediation Certification

Society for Human Resources Management (SHRM) Active Member

Professionals in Human Resources Association (PIRHA) Active Member

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