Customer Service Insurance

Deborah L. Williams

**** ***** ****

Olive Branch, MS 38654

901-***-**** Cell

PROFILE:

I am a loyal, dependable administrative professional who combines organizational

skills and an ability to multitask. I pay careful attention to detail and am a

strong team member who effectively helps others.

SKILLS: Administrative Assistance Customer Service

Team Player Data Entry Skills

Word/Outlook Organizational Skills

Ability to Multi-Task Accurate/Detail-Oriented

Clerical Functions Flexible & Versatile

EMPLOYMENT HISTORY:

CLM Insurance Group/Olive Branch, MS 07/2008 to present

Personal Lines and Commercial Lines-

Customer Service

• Answer multiple phones lines

• Update incoming information on Renewals or New Business received by mail

• Obtain payments from walk-in insured customers

• Process daily deposits and balance to the cash drawer

• Access daily information on the AMS-Prime system, Microsoft Word

• Create new business, renewals, cancellations and endorsements letters

• Verify and provide the accuracy of the Certificate of Insurance to certificate holders

• Print -off daily reports to verify payments received from the previous day have been uploaded

• Clerical – Filing and fax documents

• Check expirations monthly

• Quotes

Crump Insurance Services, Inc. /Memphis, TN 03/2005 to 06/2008

Broker Assistant

• Sending Binders, Quotes to Agencies

• Renewals, endorsements, billing & cancellations

• Review and mail policies, incoming and outgoing mail

• IC Trucking invoice every month on Occ/ac, physical damage, non-trucking

• Faxing (Zeta Fax)

• Use Microsoft Words to create letters, etc.

• WinBroker – program

• Image Right – paperless program

• Claims

Deborah L. Williams

Page 2

Collier Insurance Agency/Memphis, TN 07/2003 to 03/2005

Underwriter Assistant

• Billings – invoice renewals, cancellations and endorsement

• Reports – upload daily

• Incoming and outgoing mail

• General clerical duties

• Backup for phones

• Applied Program

Centrex Underwriters/Memphis, TN 11/2002 to 07/2003

Underwriter Assistant

• Issue policies (Data Entry) – Liquor Liability

• Review and mail policies to agents and home office

• Incoming and outgoing mail

• Faxing and filing (numerical and alpha)

• Phones

Barkley Insurance Group/Memphis, TN 07/1998 to 11/2002

Personal Lines Assistant

• Billing – invoice renewals, cancellations and endorsement

• Upload endorsements to companies

• Check on payments with insurance companies and mortgage companies

• Backup for phones and mail; filing and various clerical duties

• AMS – AFW Systems

• Applied Program

Strengths:

Organized and detailed

Team player

Flexible and versatile, eager to learn; always maintain a positive attitude.

Education:

Mississippi Property & Casualty Insurance License

References available upon request

Contact this candidate