Customer Service Sales

RR * BOX ****, 956-***-****

Weslaco, TX ***** abi9bd@r.postjobfree.com

Jose Alberto Santana

A challenging position utilizing proven customer service, sales and management experience.

Objective

2009-2010 Echostar Dish Network Harlingen, TX

Experience Customer Service Technician Bilingual

Assisted customers providing solutions for technical problems regarding satellite service

Schedule Service calls to fix problems related to equipment malfunctioning

Took payments over the phone

Provided information about general services provided by Dish Network

2006-2008 Circuit City McAllen, TX

Stocker

Stocking shelves and building displays

Rotate merchandise as required

Ensure point of sale materials on shelves and displays

Establish and maintain rapport with the customers

2004-2006 T-Mobile Mission, TX

Customer Service Representative

Perform all aspects of account servicing for up to 70 accounts daily

Take telephone sales order and process orders in computer database

Provide customers with service information, pricing, availability, and status of orders

Educate callers on service features, benefits, usage and cost savings

Resolve customer problems, complaints, and concerns regarding service and billing

Effectively diffuse callers anxiety through experience in public relations and human interaction

Analyze customer problems and propose solutions

1997-1999 Texas State Technical College Harlingen, TX Assoc

Education

Computer Maintenance

2000-2002 South Texas College McAllen, TX

Associate Degree/ Logistics Management

Bilingual can type 55 words per min, familiar with Microsoft Word, Excel, and Powerpoint

other skills

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