Christopher S. Schaff
**** ********* ***., *** ****, CA 95118
408-***-****, abi9bc@r.postjobfree.com
Customer Relations Specialist
Creative, perceptive, proactive, self-starter with a positive attitude who
can produce results while having a strong presence managing events. Strong
organizational and interpersonal skills with proven ability to multi-task
and remain calm under pressure while meeting every deadline put in front of
him. A jack of all trades who uses their acquired skills to produce
results. A professional with a work ethic is rivaled by none, who's strong
company loyalty have been proven to bring results. A candidate who's
constantly improving his skill set to make the company better. With a can
do attitude and expertise, we can make every client a life long client.
Exceptional Client Team Builder Technology Adaptive &
Work Ethic Relations Fanatic Driven
Project Proposal Budget Schedule Quick
Management Writing Management Maitenance Learner
Business Concept Running of Entrepreneurial Inventory
Minded Creation Meetings Mind Specialist
Creative Employee Cross PC Proficiency Efficient,
Problem Training & Functional (Hardware & Organized &
Solving Supervision Team Player Software) Intelligent
Professional Experience Highlights
Management, Leadership and Training
. Managed all the bars at a busy concert venue
. Trained promoted employees and new hires, in being more efficient and
how to bartend and serve.
. Ran events and co-ordinated with sales team on all special needs of
the clients
. Tracked inventory for bars/restaurants and Lockheed Martin with hand
counting and manual entry of stock
. Ran a team of seasonal and full time bartenders that produced best
controlled inventory that the venue has seen in years
. Help redesign and make the bars and property more efficient and
profitable
. Did all ordering and scheduling for the bars for concert season plus
all weddings, corporate events and special events
. Worked cross functionally with Culinary, Sales, Dining Concierge, Wine
Program, Facilities and Management
. Lead on special events that were never tried before and provided
insight into to what could make them more successful
. Worked hand and hand with the Events Production Manager to make sure
that all events ran perfectly
. Ordered all special items and requests for the clients, non culinary
. Point of contact for clients and event planners during events,
meetings and dinners for executives, sports figures, individuals and
companies
. Did all reports on meetings, events and dining, which include all
inventory used for the event
. Ran a team that provided exceptional service and impeccable timing
. Went over all BEO's to ensure everything was in place and timing of
the event, also made suggestions before the event to bring a positive
well flowing event to our clients
Projects, TV & Film and Research
. Created new projects for TV, Film, Video Games, Sports and Events
. Created new inventions to help with on going projects and new ideas
. Researched different projects which are still confidential
. Set up and ran meetings over new ideas and existing projects
. Corresponded with different companies to get products, sponsorship and
deals on items that were needed, by email and cold calling
Customer Service
. Provided customers with great service no matter the situation
. Worked with management and individually to come up with creative
solutions to problems
. Proactively kept customers happy, by providing exceptional service and
anticipation of their needs
. Aided in special projects, in-store marketing etc. e.g. helping
increase happy hour sales through word of mouth advertisement and
guest enjoyment. These raised sales by 3% over previous years.
. Handled all situations with diplomacy, tact and discretion
. Setup events for clients, never missing a deadline on setup time no
matter how short
Culinary/Bartending, etc.
. Learned about the quality of products used in the kitchen and helped
with plating ideas and set-ups
. Created new and different drinks, took second place at a mixology
event
. Consistently able to multi-task under strenuously short deadlines
. Facilities maintenance when needed, from building new structures to
learning how to tile and grout
Employment History
Bar Manager, Mountain Winery, Saratoga, CA
2009-2010
Head Bartender/Trainer, Black Angus Steakhouse, San Jose, CA
2002-2009
Consultant, Leon Andrews (start-up Production Company), San Jose, CA
2006-present
Server/M.O.D., the Melting Pot, San Jose, CA
2005
Prep Saint Claire Club, San Jose, CA
2001-2002
Inventory Specialist/Program Installer, Lockheed Martin/DOC, Sunnyvale, CA
2001
College
West Valley College (2002-in progress)
Film Studies
Saratoga, CA
Personal Projects
Damnation Clothing Company, "A revolution in clothing
Projekt M. Productions, Internet TV and Film Company
"Changing the way Film and TV are done and viewed"
Professional References
Brent Schwager: Assistant General Manger, Mountain Winery 408-219-
8648
Jeremy Rydza: Director of Corporate Sales, Mountain Winery 971-506-
0559
John Hanrahan: Event Production Manager, Mountain Winery 716-***-****