Manager Customer Service

DEBORAH A. VALENTI

***** ******** **.

Monroeville, IN 46773

HM 260-***-****

Cell 260-***-****

abi9ak@r.postjobfree.com

Objective

A challenging management position in your company that will utilize my

education and background, expand my knowledge, offer opportunity for

personal and professional growth, and contribute to company profits.

Qualifications

Mortgage Originator

New Customer Contact Manager

Senior Computer data Entry

Cross Selling Expert

Processor

Credit Specialist

Training Specialist

Collections Specialist

Marketing & Sales

B2B Sales Manager

Relationship Manager

Pipeline Management

Passed Health Lic. Test for State of Indiana

Senior Customer Service/Public Relations

Twenty YR. Naval Officers Wife (Pilot)

Twenty YR, Non Profit Volunteer

Work History- Broker Owner

Aug 1999 to present Ft Wayne Financial Mortgage Inc Sales Marketing

Customer Service Manager & Training Manager Responsibility of all

screening, hiring, & training of sales team. Control all legal aspects of

termination and documentation leading up to termination. Manager customer

complaints, Collections and supervise employees in regards to best methods

to resolve all issues in a timely manner for company as well as client..

Manager of 24 very strong producing Sales People two Processors one

Marketing Manager a Receptionist. My background includes but not limited

to Marketing, Networking, Training, Sales, motivation of all personal

ensuring low turnover numbers in choices made during screening for newly

hired employees. Review all sales pipelines each week to see what sales

people are doing and clear up issues that have been in the pipeline to

long. Issues that will slow down company profit margins as well as

individual branch growth. Some of those issues that require working

directly with Underwriters from the lenders office, Appraisers, Title

Company, Customer Insurance Company's, borrowers Employer, Attorneys and

CPA's. In areas of Hiring check all references personal and professional

as well State & Federal checks in regards to background for company and

customer security. Make calls and visits to existing business to solidify

community ties as well as ensure company continuity. Get to know Community

Leaders so when company does have turnover the company still gives a sense

of continuity and stabilization. Produce a minimum of $500,000 in loans

myself.

Feb 1997 to 1999 Mid West Mortgage

. Account Executive: Responsible for all aspects of confirming

Documentation needed by loan

Officer to

Ensure a smooth closing. Taught Loan Originator all aspects of the rate

sheet as well as the programs that the company had to offer and the best

way to make use of those program for the loan they had at hand. Member of

five Chamber of Commerce set on the board for two builders. Attended all

meetings each month to become known by prominent figures in the community.

Meet Real Estate Brokers, Bankers, local Attorney's, Accountants and

Certified Financial Planners. Do open houses for Realtors as well as go to

caravans each week to see the properties

Feb 1996 to Feb 1997 Check Into Cash

Branch Manager / Collections Manager: Directed up to 450 loans &

collections. Responsible for the Restructuring of loans to better help past

due customers make current payments

& pay additional monies to bring accounts up to date. Doubled accounts

while reducing

Past dues from 80% to an all time low of 4%. Did all screening,

interviewing, and testing

For perspective employees, managed 10 collectors. Collected payments,

balanced the cash drawer for the branch deposits Responsible for profit and

Loss. ordered all supplies for the branch. Cash handling skills required.

Contact this candidate