Customer Service Sales

Katana Merrick

*** ******* ***

Leland, North Carolina 28451

910-***-**** abi99x@r.postjobfree.com

Objective

An exciting and highly rewarding career with advancement opportunities.

Work Experience

Coordinator Technical Support

7/2008 - Present Verizon Wireless, Wilmington North Carolina

Tier 2 Customer service support for technical equipment and network

issues. Analyzing and resolving complex account issues, generating Teir

3 tickets to further reiew, and following up with customers to ensure

issues resolved. Processing equipment orders for manufacture defective

equipment issues.

Sr.-Rep Customer Service

04/06/2008 - 7/2008 Verizon Wireless, Wilmington, N.C.

Assisting cellular customers with advanced billing issues. Performing tier

1 troubleshooting on equipment issues. Processing feature, price plans, and

other account changes. As well as increasing customer knowledge on new

products and services.

Customer Service Rep

10/02/2006 - 04/05/2008 Verizon Wireless, Wilmington, N.C.

Assisting customers with billing questions. Providing tier 1 technical

support for equipment issues. Ensuring first call resolution to resolve

customers needs the first time. Referring sales and providing support for

cellular service and devices.

Appointment Setter

6/2006 -08/2006 Alternative Water Solutions, Wilmington, North Carolina

Setting appointments for sales reps in field. Maintaining set goals.

Generating solid leads for future presentations.

Sales Rep

7/2005 - 1/2006 Comscape Telecommunications, Wilmington, North Carolina

Providing customer service telecommunications environment. Activating and

selling cellular phones service. Explaining and enforcing company policies

and warranties. Processing monthly payments as well as servicing technical

issues.

Customer service associate/cashier

11/2002 - 7/2005 Wal Mart Super center, Wilmington, North Carolina

Assisting customers checking out in a timely and efficient manner.

Refunding unwanted merchandise. Conducting daily account reports for cash

drawer. Maintaining high level of customer satisfaction by completing a

series of online training modules.

Education

Cape Fear Community College

05/01/2008 Completed Certification in Bank and Finance

Emphasize on consumer lending, personal finance, and estate planning

Windows XP and Windows Vista operating systems including spreadsheet,

excel, and MS Office

Special Teams

Info Line Assistant - Verizon Wireless

Skills

accounts payable accounts receivable customer interface Data

Entry Microsoft Office/ MS Word/ Excel multitask oriented self

motivated/self starter

Awards

Cape Fear Community College

Honors list for the spring, summer, and fall semesters 2006

Wal-Mart

Received recognition from the North Carolina Department of Crime Control

and Public Safety Alcohol Law Enforcement for accurately enforcing state

laws prohibiting underage tobacco purchases.

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