Customer Service Manager

Glenn Martin

Cell- 813-***-****

**** **** ****** **.

Valrico, FL 33596

abi99r@r.postjobfree.com

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Summary

With more than 20 years in Managerial and as a hands-on type of leader. My

experience includes facility management experience, I have organization,

planning and consensus building abilities with effective problem

resolution, negotiation, and relationship management skills. Recognized

talent for recruiting, interviewing, hiring, retaining. Held Rhode Island

Standard Arborist License and Rhode Island Pesticide Applicator

Certificate.

Employment Summary

Building Operations Manager,

Ellenton Ice and Sports Complex,

Ellenton, Fl

3/2009-Present

. Operate and Over-see Ice resurfacing & Ice/Zamboni Maintenance

. Training of new staff members

. Complete Injury Reports as needed

. Oversee all activities and employees during assigned shift

. Over-see Custodial Services (Washrooms, Corridors & General Cleanup)

. Opening and closing the building

. Facilities experience with Chillers and Compressors and all other related

equipment

. General repairs and projects (painting, fixing doors etc.)

. Responsible for daily cash closeout at end of day

2008 - 2009

Freight Conductor,

CSX Transportation,

Tampa, Fl

. Ensured compliance with all train orders, signals, and railroad rules

and regulations for safety, operations and the Federal Railroad

Administration.

. Reviewed instructions from dispatchers and yardmasters, and discussed

with locomotive engineer and train crew.

. Inspected all equipment on or around cars prior to departures.

. Read and understand bulletins, work orders, and switch lists.

. Assisted and instructed train crews to couple and uncouple cars,

operated switches, and make minor repairs to railcars, including

replacing heavy couplings or air brake hoses.

. Work with customers to ensure accurate movement and placement of

cars.

. Maintain awareness of surrounding area and suspicious activity to

ensure rail safety.

2005 - 2008

Facilities Events Manager,

St. Pete Times Forum,

Tampa, Fl

*Provided leadership within a Sports and Entertainment Center, including

but not limited to working closely with the NHL and the AFL.

*Complete Understanding of ice maintenance and ice painting.

*Complete understanding of Zamboni operation and repair.

*Overseeing facility programs, operations, staff and special events.

*Plan, organize and direct the work of subordinate staff - supervisors.

*Maintain records and prepares reports

*Screens, interviews, hires, trains and supervises staff

* Analyze and advocate solutions to complex problems.

* Plan, organizes, and directs the work of subordinate staff.

*Ability to communicate ideas clearly and concisely, orally and in writing.

*Establish and maintain effective working relationships with other

Departments

*Able to multi-task and work under tight deadlines

*Excellent time management skills

1999 - 2005

Network Operations Supervisor,

Cox Communications,

W.Warwick, RI

. Provided the supervision for a Network Operation staff on HFC Network

System to meet, exceed and follow all FCC, State and Companies

guidelines.

. Coordinated, implemented and supervised the development of strategies

which support the high customer service delivery of existing and new

products.

. Act as resource providing opportunities and tools for employee

development within their career growth.

. Managed technicians on all shifts when needed, earning respect with a

proven ability to obtain high performance levels from employees while

maintaining a pleasant working atmosphere.

. As supervisor, have adjusted work schedule to meet and attend any and

all department functions and training, while still meeting department

goals and objectives

. The team had remained injury free for over twenty seven months. Saving

thousands of dollars in workers compensation costs. This was achieved

through weekly safety meetings and truck and site inspections.

1997 - 1999

Coaxial Splicer

White Mountain Cable,

Espon, NH

. Read and understand system blueprints, operate all types of hand and

power tools related to cable splicing, understand construction styles of

different cable providers.

. Take responsibility for day to day field operations, to include

troubleshooting, overseeing and assisting contractors and company

employees in the field, in order to meet daily deadlines and time

restraints.

. Operate and understand the use of trouble shooting devises such as an

OTDR, RF meters, volt and related tools to make repairs from pole to back

of TV set.

1987 - 1997

Tree Trimmer (Arborist)

University of Rhode Island

Kingston, RI

. Maintain trees and shrubs on the campus of the University of Rhode

Island with the responsibilities of a nationally ranked arboretum campus.

Duties included tree trimming for safety and aesthetic purposes both

grounded and via bucket truck.

. Other maintenance to include snowplowing, lawn maintenance

construction of landscape projects, follow and stay within all set

schedules.

. Operate verity of equipment such as riding mowers, backhoes, bobcats,

farm tractors and all related equipment, dump trucks, plow equipment and

also a verity of lawn and garden tools.

Summary

Though my resume is detailed and comprehensive, it cannot fully demonstrate

the manner in which I have achieved success. Character, personality, and

the ability to work in a team environment can be evidenced in a personal

meeting. I would welcome an interviewing opportunity at your earliest

convenience. Thank you for your time and consideration. I am certain that I

can be a contributing member of your company.

. Able to obtain high performance levels from employees.

. Willing to Get-in and help meet and exceed all project expectations

(hands on)

Licenses and Certifications

. Community Service Officer, North Kingstown Police Department, 2000-

2005

. Rhode Island Standard Arborist License, Department of Environmental

Management, 1989-2003

. Rhode Island Pesticide Applicator Certificate, Department of

Environmental Management.

. Youth Soccer Coach E- Certificate, Ocean State Soccer, 1998-present

Summary of Qualifications

. Training Certificates:

. Leadership Essentials 1, Development Dimensions International,

. Leadership Essentials 2, Development Dimensions International,

. Targeted Selection, Development Dimensions International,

. Certificate of Achievement for Freight Conductor, CSX Transportation

References

Available upon request

Contact this candidate