Customer Service Sales

Rebecca M i l ler

**** ******* *** *

Valley Grove, WV 26060

Email: abi99n@r.postjobfree.com

Phone: 304-***-****

OBJECT I VE

To obtain a full-time position utilizing my accounting education and extensive experience in

management and customer service.

ED UCAT ION

Penn Commercial Business/Technical School Washington, PA

J anuary 20, 2011

Associates in Business Management/Accounting Major 4.0

GPA

• Outstanding Student Award

W inter Term 2010

WORK EXPER I ENCE

H ickory H a rdwa re D istr ibution Center Nashville, Tennessee

09/2006 - 09/ 2008

E-Commerce Customer Service Coordinator

E-Mails. Assigned a national account requiring intense level of attention, problem solving

skills, and the creation of large spreadsheets. Worked in AS400 and JDE software systems

p rocessing orders and monitoring inventory.

H ertz Rent-A-Car Nashville, Tennessee 04/1994

- 07/ 2006

Station Manager

Responsible for growth in revenue and customer satisfaction, increasing both to bonus

levels. Managed and t rained staff (up to 75) in sales, safety, company policy and

p rocedures, and HR compliance. Audited shift deposits and made daily operations

deposits, scheduled employees and calculated weekly t ime cards. Specialized t raining

i n: Coaching for Success, Sales Excellence, Diversity, Frontline Leadership, and Managers

Toolbox, HR.

COMP U TER SK I L LS

• Microsoft Office Suite: Word, Excel, Access, Power Point, Outlook

• AS-400 Soft ware System

• JD Edwards Software System

• Peachtree and Quick Books Accounting Software

H ONORS AND ACT I V I T I ES

• Alpha Beta Gamma

• H ighest Honors all quarters

• Tutor accounting students

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