Manager Office
Resume:
G ail Smith *** Oak D r ive,
Columbia, T N *****
GailSmith8 @aol.com Cell 931-***-**** H
Objective : Based on continuing education, experience and attention to detail will provide
d irection, stability
a nd personal interaction with team and patients. Takes a challenge head on with
decision making
capability.
E ducation : Columbia State Community College - Business
McVey Coding Seminar for Podiatry - Annually. Insurance billing and coding for
Specialty
Certified X-Ray Tech for Podiatry Peripheral Ar terial Disease Testing
Certification
Certified Dental Assistant (license retired - 2008)
P rofessional Experience :
Medical Bill ing / Assistant U niversity Foot and Ankle Centers (Laid-
off) - 2007-2010
B illing Systems: Athena Practice Maker
• Podiatry Billing for Medicare/Medicaid and most other insurances. Filed
Secondary/Third insurances. DME Billing. Effectively used Procedure
M odifiers and Anatomic Modifiers. Worked closely with Doctors on global
periods for claim filing and necessary backup for procedures as required by
M edicare.
• Worked Accounts Receivable being able to recognize claim errors and how
t o correct them, using proof of timely filing, correcting modifiers, CPT or
I CD-codes. Posted EOB’s resubmit ted any unpaid lines, filed Letters of
M edical Necessity and Appeals
• Patient Care, Scheduling appointments, assisting in office surgeries, cast
r emoval
• Control budget for medical and office supplies. Manage sterilization
t echniques
• Casting for Braces and fit ting for diabetic shoes and surgical boots/shoes
F ront Office Manager Vincent E Hicks, DDS (Endodontist) -
2006-2007
• Developed a professional relationship with patients from scheduling
appointments, verifying benefits to reviewing and collecting deductibles
and coinsurances
1
Gail Smith
• Reduced patient billing by using real t ime estimation and claim
submission on line
• Manage sterilization procedures and assisted as needed
• Lead office staff on daily schedule and reported to Dr. H icks.
• Expedited Accounts Receivable by filing claims electronically and brought
t his office to digital x-rays over chemical processing and put the payroll on
l ine into place using Excell.
Office M anager Harpeth Foot and Ankle -
2003-2006
B illing System: Medisoft
• Managed front office, by filing paper charts, incorporating day end
p rocedures and forms to close out patient receipts. Podiat ry billing,
M edicare/Medicaid, appeals, and posted Eob’s, day end closing using
M edisoft.
• Maintained Doctors’ surgery schedule
• Assisted in office surgeries, podiat ry x-rays, and controlled sterilization
t echniques used check list and logs for maintain x-ray log and x-ray
equipment
• Trained new staff members
Office Manger Castle Dental Centers of TN -
1998-2003
• Accounts payable for TN 9 dental offices, processing data entry for payroll
• Posted and worked EOB’s
• Managed staff of up to 12 dental assistants and 3 office staff
• Trained staff on scheduling techniques for the office to reach maximum
p roduction for Dentist, Oral Surgeon and Hygienist
• Controlled the budget, reduced bad debt to 3% by controlling the
Accounts Receivable with P/L bottom line 21% over a consecutive 6
month period
• Analyzed, set and carried out daily, weekly and monthly goals for the
center
• Assisted as needed for Dentist / Sterile Tech Duties/X-rays/and selling
T reatment Plans to the patients
Accounts Payable Vivra Health Advantage
1997-1998
• General ledger coding and check processing for all accounts payables
• Computer and process expense reports for field representatives
• Balance month end to the general ledger
R eferences: References available upon request
Special I nterest : Reading, gardening and camping
2
3
Gail Smith
5/12/2010
Gail Smith
101 Oak Drive
Columbia, TN 38401
To Whom I t May Concern,
Re: Office Manager
Please find my resume for the Office Manager position offered by your company.
In my five years with Castle Dental, I was able to reduce the monthly bad debt to 3%. This was
t he result of my ability to direct our front office staff on the proper information needed for dental
coding. Being able to communicate to my staff our monthly goals we were able to achieve P/l of
+21% with production of $150,000. Additionally, I was able to learn Podiatry Billing and Coding
f rom Harpeth Foot and Ankle. University Foot and Ankle, hired me on to get their A/R under
control and to increase their reimbursements.
H aving and still paying my way through community college by working, I know the value of hard
work and am ready to bring that work ethic to your office.
Please contact me to discuss my qualifications in further detail and set an appointment for an
i nterview.
Sincerely,
Gail Smith
Email: **********@***.***
4
5
Contact this candidate