Trevor Brooks

**** ********** ****

New Tripoli, PA 18066

610-***-**** (H)

814-***-**** (C)

abi97l@r.postjobfree.com

Profile: Professional with expertise in recruiting, human resources,

marketing, sales, and operations management. Excellent verbal and written

communication skills with the ability to relate effectively to individuals

at all levels within an organization.

PROFESSIONAL EXPERIENCE

Automatic Data Processing, Allentown, PA 06/10-Present

Inside sales with responsibility for revenue, profit targets, and territory

budgets. Responsibilities include:

. Implement sales strategies/call prioritization to achieve revenue and

targets

. Initiate sales calls to new and existing customers within assigned

territories

. Establish and maintain good client relations with both internal and

external customers

Jameson Publishing, Erie, PA 12/08-02/09

Marketing

Due to downsizing and discontinued hiring efforts I was transferred to the

Marketing Department. I still had human resources responsibilities, such as

answering benefits inquiries, updating the employee handbook, and

maintaining personnel files, my main responsibilities were reviewing and

implementing all aspects of barter negotiation and barter fulfillment.

Responsibilities included:

. Planning, coordination, and execution of approved trade shows including:

logistics, exhibit design, supervision of shipments and services and the

coordination of show related marketing, graphic design, and PR activities

Jameson Publishing, Erie, PA 02/07-02/09

Corporate Recruiter/Human Resources

I had responsibilities for initiating, updating, and enforcing policies and

procedures. I led the efforts to plan and organize the dependent

eligibility verification process to reduce health insurance costs. I also

answered employee questions regarding all human resources concerns. My

other responsibilities focused on recruitment efforts that included:

. Sourcing and evaluating candidates for open positions

. Creating and posting employment advertisements

. Conducting pre-employment tests and interviews to make hiring

recommendations

. Conducting reference and background checks

. Interfacing with hiring managers relevant to assigned openings to direct

the interview

. and hiring process

. Tracking candidates through the hiring process

. Discussing candidates' total compensation with hiring managers

. Conducting weekly status reports to executives with recommendations for

. Improvements

Vanguard National and Alamo Car Rental, Erie, PA 06/00-02/07

Branch Manager

I had extensive customer service contact and account management

responsibilities. Accountable for staff recruiting, development, and

employee retention. Extensive monthly documentation and data analysis.

. Maintained all company accounts through superior customer service

. Developed new accounts and client contacts

. Increased call back time for resolution of customer complaints from 48 to

24 hours

. Initiated trailer calls for complaint solicitation

. Developed best practices for customer service representatives

. Trained and developed two employees that were promoted to management

. Initiated ethical standards survey to assess company's codes of conduct

. Selected for prestigious training team responsible for training other

managers

. Received a quality location award for 2004 and a quality employee award

for 2003

Bel-Aire Clarion Hotel, Erie, PA 08/98-06/00

Bartender, Waiter, Host

Ensured customer satisfaction in a fast paced food service environment.

Erie Maritime Museum, Erie, PA Summer-

1998

Museum Educator Intern

I provided guided tours and answered patrons' questions. Researched various

documents to ensure the accuracy of displays. Received a grade of A for the

internship.

EDUCATION

Slippery Rock University, Slippery Rock, PA

1998

B.A., History

Pennsylvania State University, Malvern PA

2010

M.B.A.

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