Customer Service Medical Billing

Kate Rogers

*** *. ***** ** ********, IL ***** 708-***-****

abi93h@r.postjobfree.com

OBJECTIVE

confident, hard-working and technically skilled professional seeking

accounting-focused position in a learning-friendly environment. Interested

in building strong career foundation by utilizing educational background

and other on-the-job skills obtained throughout the years.

summary of qualifications

KNOWN FOR ACCURACY, ATTENTION TO DETAIL, TIMELINESS IN MANAGING ACCOUNTS

RECEIVABLE FUNCTIONS AND ABILITY TO LEARN QUICKLY. CAREER SPANS 9 YEARS OF

EXPERIENCE IN HEALTHCARE, CUSTOMER SERVICE, AND DATA MARKETING INDUSTRIES

AND HAS INCLUDED ACCOUNTABILITY FOR THE APPLICATION OF 20,000+ TRANSACTIONS

($1M) PER MONTH AS WELL AS SOFT COLLECTION EFFORTS AND FOLLOW-UP OF 20,000+

ACCOUNTS. BACKED BY SOLID CREDENTIALS (AB IN ACCOUNTING) AND EDUCATION IN

GENERALLY ACCEPTED ACCOUNTING PRACTICES (GAAP) AND INTERNATIONAL FINANCIAL

REPORTING STANDARDS (IFRS) AS WELL AS MS OFFICE SUITE, ADOBE SOFTWARE,

QUICKBOOKS, SIEBEL SYSTEMS AND ORACLE BUSINESS SUITE.

Key Skills

ACCOUNTS RECEIVABLE ANALYSIS & Records Organization & Management

MANAGEMENT Teambuilding & Staff Supervision

Invoices/Bank Reconciliations/Payment Spreadsheets & Accounting Reports

Transactions

Bookkeeping

Experience

CO-SUPERVISED SIX PERSON MEDICAL BILLING TEAM CONSISTING OF ACCOUNTS

RECEIVABLE SPECIALISTS, CASH APPLICATION SPECIALISTS AND DATA ENTRY STAFF

TO ENSURE TIMELY AND ACCURATE MAINTENANCE OF A/R GOALS. PROVIDED ASSISTANCE

AND MENTORING TO DEVELOP CAREER SKILLS OF SUBORDINATES AND PARTICIPATE IN

ANNUAL REVIEWS AND STAFF DEVELOPMENT PLANS.

Worked in tandem with Revenue Cycle Manager to make client and workflow-

related decisions and oversaw day-to-day team operations. Ensured company

policies and client requirements were satisfied and financial goals met on

a monthly basis.

Tracked and analyzed denials (non-payments), debits, credits and refunds to

ascertain both company policies and client requirements met. Facilitated

internal audits of posting transactions and delegated corrections as

necessary to affirm sound recordkeeping and thorough documentation.

Assisted in setting performance standards and productivity measures,

monitored compliance and adherence to performance standards, and

implemented new policies and procedures.

Provided A/R analysis and other reports as necessary to clients to identify

problem areas/shortfalls and provide solutions to decrease receivables.

Assisted in maintaining all outstanding A/R at 10% or less for 90+ days

category.

Compiled data, computed fees and charges, and analyzed billing charges for

invoice preparation. Researched and processed invoice adjustments. Created

training reference manual for billing system.

Consistently maintained accuracy in calculating figures and amounts such as

discounts, interest, proportions and percentages.

Posted all incoming payments to accounts, corrected overpayments on

accounts, and processed write offs for patient accounts of a multi-

specialty surgical group at a medical billing company. Balanced lockboxes

against bank reconciliation reports. Soft collections via phone for two

surgical practices.

Performed complex analyses and investigations of potential, active and

inactive clients. Recommended approval or denial of client membership

packages for direct marketing services company. Setup client accounts and

provide background data for creditworthiness of new clients. Set payment

terms as necessary.

Demonstrated the ability to fill in at a moment's notice, quickly mastering

new systems, processes and workflows.

Provided direct administrative and clerical support for six-physician

specialty practice. Managed documentation on patient-doctor encounters and

created correspondence and detailed procedure preparation instructions.

Participated in staff hiring and training for a family-oriented hotel.

Established group contracts and group sales rates. Created easy-to-use

training manual for reservation system and rewards redemption system.

Organized meetings and private parties for a family-owned cafe. Tracked

product stock, ordered supplies and maintained customer satisfaction.

Employment History

TEAM LEAD, KLO PROFESSIONAL BILLING, WESTMONT, IL MARCH 2010 - PRESENT

Client On-boarding Associate II, Experian Marketing Services, Schaumburg,

IL 2009 - 2010

Billing Assistant, Experian Marketing Services, Schaumburg, IL 2007 -

2009

Medical Billing Specialist, KLO Professional Billing, Westmont, IL 2006 -

2007

Medical Assistant, Midwest Digestive Disease Specialists, Elmhurst, IL

2004 - 2006

Assistant Front Office Supervisor, Fairfield Inn by Marriott, Willowbrook,

IL 2004

Business Operations Administrator, Blue Sky Coffee, Glen Ellyn, IL 2002 -

2004

Customer Service Assistant Manager, Service Merchandise, Downers Grove, IL

2001 - 2002

Education

BAKER COLLEGE (ONLINE) - FLINT, MI

Bachelor of Business Administration in Accounting, IN PROGRESS

Baker College (online) - Flint, MI

Associate of Business in Accounting, 2009, 3.72 GPA

Technology Summary

MS OFFICE (WORD, EXCEL, POWERPOINT) ( AS/400 ( ORACLE ( QUICKBOOKS ( EDI

SYSTEMS ( WINDOWS (ALL)

708-***-**** ( abi93h@r.postjobfree.com

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