Customer Service Medical

SHARON B LOCKHEMER

****-* ******** *****, ****, NC 27511-4924

919-***-**** (H) 919-744-

7725(mobile)

abi91y@r.postjobfree.com

OBJECTIVE[pic]To secure a professional medical assistant position where I

can utilize my successful track record in effectively working with patients

& medical-patient relations experience.

QUALIFICATIONS

. Certified Medical Administrative Asst. Certified Medical

Billing/Medical Coding

. Medical Terminology Certification Advanced Billing and

Reimbursement

. Business Communication- Outstanding People & Interpersonal

Skills

PROFESSIONAL EXPERIENCE

REX HOSPITAL, Raleigh, NC- Volunteer Services-

Radiology Asst. 4/10-Present

Assists with diagnostic tests as X-rays, MRI's, CT scans & angiographies

. Utilize computer and clerical skills in an office environment.

. Encourages patients & strives to make them feel comfortable

while transporting.

BACK TO HEALTH, Durham, NC Medical

Records Assistant, 2009

. Awarded Internship & completed with excellent performance

ratings.

. Maintained-updated patient records; responded to queries from

customers

. Utilized medical billing/coding software, posted payments, and

collected fees for client services.

. Checked medical equipment & products according to

specifications.

. Conducted research per doctor's request via internet, scheduling

appointments, and answering multi line switchboard for 4 person staff.

Pearson's Healthcare, Cary NC

Patient Assistant 2008

. Served as personal caretaker to bedridden patient; gave

medications, assisted with PT, doctor's appointments & all general

personal care.

CNC/ACCESS, Raleigh, NC

Office Coordinator, 2007 - 2008

. Performed various administrative assignments as the Office

coordinator for billing dept.

. Ordered supplies & assisted with accounting.

. Conducted Ongoing Orientations for the New Employees.

. Managed business bookkeeping including accounts receivable/payable,

and payroll processing.

. Served as a primary information resource re: referrals, direction &

general assistance. Maintained employee timesheets and attendance

records on a daily and monthly cycle.

American Residential Services, Raleigh, NC Admin. Assist.

/Receptionist, 2004 - 2006

. Performed a variety of duties to support several departments;

handled all incoming calls.

. Established excellent relations with customers, vendors and

employees at all levels; recog-

nized and praised for providing superior customer service.

. Assisted Human Resources in several areas and compiled

information on job applicants & e-mailed information to HR. E-faxed to

Departments Company wide.

. Resolved routine customer service complaints effectively &

directed select complaints to appropriate manager.

Pharmaceutical Product Development, RTP-Morrisville, NC Clerical

Assoc. 2003-2004

. Served as primary receptionist in a fast paced setting;

efficiently handled work for 2 separate companies, (PPD, Incorporated

& Gennissance).

. Coordinated all scheduling for business conferences, working

with numerous internal & external groups. Careful planning & attention

to detail resulted in smooth operations.

. Received recommendations consistently for exceptional

performance; recognized for professionalism, customer oriented style

and ability to handle multiple tasks.

Central Virginia Training Center, Lynchburg, VA. Direct

Associate II, 2001 - 2002

. Established excellent rapport with staff, clients and families

within the 20 bed medical facility and was recognized for concerned,

compassionate manner.

. Demonstrated flexibility and ability to work in a high patient

volume area. Other duties included: assisting with everyday management

and making necessary appointments, transfers, discharges and

admissions of patients.

Jefferson Pilot Insurance, Greensboro, NC

Document Processor, 1996 - 1999

. Promoted with in a year upon joining the company as file clerk;

to a document processor and prepared transmittal papers and

endorsements for securities.

. Successfully handled multi-line telephones & worked well with

employees company-wide.

. Traveled for the Company after completing extensive training on

annuities at corporate office in Michigan.

EDUCATION

Techskills Training School, Raleigh NC, Graduated 11/2009

Medical Administrative Assistant Certification, (Medical Billing/Medical

Coding)

CMAA/Coding &Billing Specialist Requirements, CSBS/CMAA certification.

Awarded "Student of the Month"

Pathophysiology, Anatomy, Medical terminology, Billing concepts,

Professional Development, and Business communications.

Rockingham Community College, Wentworth, NC

Certificate, Personal Care Provider for In-home Patient Care, 1/1999-7/1999

National Business College, Martinsville, Va.

Associates Degree

Program - Computer Applications Management, Graduated 1996

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