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Manager Customer Service

Location:
Chelsea, MI, 48118
Posted:
October 17, 2010

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Resume:

David Patrick

*** ******** ****** ? Chelsea, MI *8118 ? 734-***-**** ? patrick-

abi91u@r.postjobfree.com

QUALIFICATIONS:

. Established track record of sourcing finished goods and raw

materials from suppliers in U.S., Asia and Europe.

. Experienced in inventory management.

. Successful in initiating campaigns to reduce costs.

. Superb people skills and ability to handle multiple projects

concurrently with excellent attention to detail.

. Proficient in MS Excel, Word, PowerPoint, QuickBooks and MRP

software.

EXPERIENCE:

2006 - Present Melow Home Improvement & Remodeling, Dexter, MI

Construction/Remodeling Tradesman

. Working in construction as a necessity while pursuing

a full-time professional position.

2004 - 2006 Earbyte, Inc./Antelope Audio, Ann Arbor, MI

Purchasing/Operations Manager

. Responsible for development and growth of new

business startup specializing in the manufacturing of

digital audio hardware for the audio and motion

picture industry.

. Negotiated terms with component suppliers located in

the U.S., China

and Europe, as well as oversaw delivery of

these items to Europe for assembly.

. Scheduled production and delivery of finished

goods from off-shore to U.S.,

including interactions with the U.S. Customs

Dept. and customs brokers.

. Oversaw distribution of finished goods within

U.S. and Japan.

. Scheduled prototyping of new products.

. Planned and coordinated trade shows and

advertising to feature release of new products.

. Maintained financial records of the company,

including A/R & A/P.

2001 - 2004 Aardvark Computer Systems, Inc., Ann Arbor, MI

Purchasing/Operations Manager

. Continued duties listed below as

Production/Purchasing Manager.

. Managed day-to-day operations of company with

staff of 27 employees. Duties included

coordinating development deadlines within

software engineering and hardware engineering,

. Developed and implemented policies and procedures

related to customer service, repair and shipping

departments.

. Scheduled logistics of development and release of

new products.

. Coordinated trade show schedule and logistics.

. Monitored A/R and approved A/P.

. Managed human resource issues, including hiring

and termination of staff as needed.

1997 - 2001 Aardvark Computer Systems, Inc., Ann Arbor, MI

Production/Purchasing Manager,

. Planned and coordinated production at four

contract assembly houses.

. Immediately initiated successful cost reduction

of 33% on largest selling product, resulting in

annual savings of over $100,000 annually.

. Negotiated major cost reduction from major

electronic component supplier, resulting in

annual cost savings of over $400,000 annually

beginning in 2000.

. Initiated campaign to outsource electronic,

plastic and aluminum components directly from

various suppliers in Taiwan and China.

. Planned and implemented delivery schedule of

parts & components to coincide with production

needs.

. Monitored production quality and sought

improvement in essential areas.

. Managed staff of four employees.

1992 - 1997 Dealer/Restorer of Vintage Stringed Musical

Instruments

Kalamazoo, MI

. Self-employed.

. Shipped instruments to customers throughout

U.S., Europe and

Asia.

. Performed highly detailed restoration work on

instruments to maintain authenticity.

. Consulted with major instrument manufacturers

on potential product development issues.

1990 - 1992 Financial Analyst

Herman Miller, Inc., Zeeland, MI

. Worked in Accounting & Financial Planning Dept.

. Performed financial analysis to determine

impact of financial changes within corporate

operations.

. Worked closely with corporate controller on

financial impact of maintaining a corporate

delivery fleet, including possibility of

eliminating this segment of their operation.

EDUCATION:

MBA, Western Michigan University

Major: Finance. Graduated with academic honors.

Developed own non-required 8-month

internship at Herman Miller, Inc.

within their Accounting Dept. and Financial Planning Dept.

BS, Western Michigan University

Major: Accounting Minor: Economics & Finance



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