Front Desk Manager

Theodora Joseph

***B Laurel Street

Fayetteville, NC 28303

abi91a@r.postjobfree.com

954-***-****

EDUCATION: HOWARD UNIVERSITY, Washington, DC

B.B.A. with a concentration in Hospitality Management

GPA: 3.43

SKILLS:

. Fluent in English, French and Haitian Creole.

. Self- starter with the ability to work under pressure and effectively

perform multiple tasks.

. Positive and upbeat approach to employee relations and guest complaints.

. Familiar with situation involving leadership, presentation, communication

and conflict resolution.

. Ability to learn fast and assimilate multiple data simultaneously.

EXPERIENCE:

Mar 10- Sep 10 Global Arena, Philadelphia, PA

Creole Interpreter (Contractor)

. Translate educational documents at the Magee Rehab

Hospital to help facilitate therapist communication with

the patient.

. Interpret from English to Creole and vice versa using

simultaneous and consecutive modes during physical

therapy sessions.

. Facilitate conversation between doctors, therapist and

patient, while maintaining confidentiality.

Apr 07- Feb 10 L'Enfant Plaza Hotel, Washington, DC

Front Desk Agent/ Supervisor/ Management Trainee Candidate

. Correctly receive and send out correspondence while

answering and transferring incoming calls to multiple

locations.

. Productively handles and resolves guest's complaints,

resulting in a 5% increase in guest satisfaction.

. Accurately maintains a cash bank of $500 while receiving

payment by cash, credit card and travels check.

. Successfully accommodate guests during sell-out

situations, by providing alternate option.

May 09- July 2009 Melrose Hotel, Washington, DC

Reservation Supervisor (temporary)

. Accurately process room reservations via fax, phone,

email and mail for both transients and groups.

. Coordinate with sale manager, front desk and revenue

director to provided updated room rates and

availability.

. Use proper procedure to change and cancel reservations

while maintaining proper payment information.

Nov 06- Apr 07 Washington Hilton Embassy Row, Washington, DC

Front Desk Clerk

. Mastered the checking in and out process of hotel

guest.

. Participated in raising the costumer satisfaction scores

by 20%.

. Processed forms of payment and responded to guest

inquiries in efficient matter.

AWARDS:

. Bright Future scholarship

. National Dean's List

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