Customer Service Human Resources

Lynn T. Strong

** ***** ***** ***********, ** ***81

Mobile: 757-***-**** Email: ********@*******.***

UNIQUE HR AND ADMINISTRATIVE EXPERIENCE

EMPHASIS ON CUSTOMER SERVICE

EXTENSIVE FRONT DESK EXPERIENCE ON A MULTI LINE PHONE SYSTEM

Core Competencies:

Diligent and hardworking with a blend of generalist and benefits specialist experience in fast

Project Follow paced, high pressure environments; noted in current role as being “the overall ‘go to’ person for

general HR questions.”

Through

Deadline Adaptable to change, with a take charge attitude and ability to work without supervision.

Recognized for “enjoying challenges and “always looking to learn more.”

Achievement

Communication Provide administrative assistance to a financial planner ensuring his clients receive excellent

customer service.

Skills

Extensive front desk experience on a multi line phone system and call center experience.

Detail Oriented

Employee Relations

Problem Resolution

Multitasking

MS Office / HRIS

PROFESSIONAL EXPERIENCE

LINCOLN FINANCIAL ADVISORS – Columbus, OH

Office Facilitator (2001 July 2009)

Perform human resources generalist functions for a multi site operation with more than 120 team members. Maintain a strict level of

confidentiality while fostering an open door policy where employees feel comfortable voicing concerns. Serve as the on site human

resources contact, handling benefits and personnel administration, training and new hire orientation.

Provide administrative assistance to a financial planner, coordinate front desk and mailroom coverage, and offer support to

leadership team. Serve as a liaison between team members and insurance carriers.

SELECTED HR GENERALIST ACTIVITIES:

Recruitment & Selection Initiate in depth new hire screening processes involving coordinating background investigations,

drug screenings, and fingerprinting.

Benefits Administration Coordinate annual benefit enrollment processes, verify new and renewal eligibility, explain

coverage and election options, and monitor submissions to ensure all employees elect or deny

coverage within prescribed timelines.

Personnel Administration Process new hire and status change paperwork, enter merit increases into system, maintain all

time and attendance records, and distribute semi annual performance reviews.

Training & Orientation Organize new hire orientations, instruct employees on utilizing online time and attendance

system, and provide technical support during benefit enrollment processes.

HRIS Navigated four migrations to new human resource information systems, currently utilizing a

Management proprietary application and HRdirect to manage personnel files.

~ Continued ~

LYNN T. STRONG – PAGE TWO

Mobile: 757-***-**** Email: ********@*******.***

PROFESSIONAL EXPERIENCE – CONTINUED

~ Additionally qualified by 6 years of experience as an Employee Benefits Specialist with El Paso Electric, Mortgage Investment

Company, and Cardinal Federal Savings Bank. ~

El Paso Administered all medical, dental, life, AD&D, LTD, 401(k), and retirement plans for 2,000

Electric participants; determined eligibility and processed changes, hardship withdrawal requests, and

terminations.

Counseled prospective retirees and their spouses on options and benefits, calculated pension

benefits, and ensured a balanced 401(k) plan.

Mortgage Investment Co. Exposed to generalist functions, handling benefits administration in addition to job classification

and performance appraisal processes for 90+ employees.

Cardinal Federal Savings Performed extensive tracking and reporting, managed benefit elections, and coordinated new hire

Bank and termination processes.

EDUCATION

MIAMI UNIVERSITY – Oxford, OH

Bachelor of Science in Business, Major in Marketing

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