Teresa Stratton

***** ** ***** *** ** - Reddick, FL 32686 / 352-***-**** / abi90h@r.postjobfree.com

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Objective:

Seeking to secure an administrative assistant position, offering extensive experience working in

fast-paced environments demanding strong organizational, technical and interpersonal skills

Skills:

• Multi line Switchboard Basic Accounting, 10-key

• Experience using various business machines including binding and collating

• Computer skills include Windows MS Word, Excel, WordPerfect, Outlook Express

• Data Entry, Alpha-Numeric Filing, On-line Shipping

WORK EXPERIENCE:

June 2009 - August 2010 Honda of Ocala Ocala, Florida

Receptionist

• Answer incoming calls for New and Pre-owned Car Dealership

• Responded to customer inquiries and requests and resolved issues efficiently and professionally

• Update client information using Contact Management.

• Converse with outside sales and vendors to include dealer trade

• Kept accurate log of all DMV Dealer Tags

• Posted all cash, check and credit card payments

• Assisted Sales with new policy procedures to include general administrative needs.

• Scheduled appointments and maintained conference room calendar

• Data entry and general office duties to include coping, faxing, emails

• Inventoried and ordered office supplies

September 2008 - March 2009 Five-Star Real Estate Development Scottsdale, AZ

Administrative Assistant

• Answered multiple phone lines for Commercial Real Estate Development

• Scheduled appointments and maintained conference room calendar

• On-line shipping Fed Ex, UPS, USPS

• Responded to customer inquiries and requests

• Submitted purchase orders and check request

• Exercised strong interpersonal communication skills with customers and department personnel

• Requested quotes and generated new vendor accounts for purchasing

• Maintained vendor invoice file, prepare daily bank deposit tickets

• AR/AP to include checks and credit card payments

• Scanned and linked documents, checks, purchase orders and leases using Timberline

January 2008 - August 2008 RMG Realty Phoenix, AZ

Administrative Assistant

• Answer calls from prospective tenants and owners

• Processed & distributed mail

• Responded to customer inquiries and requests

• Email owners information on upcoming vacate and repairs

• Invoice and basic billing of customer accounts

• AR/AP posting checks and credit card payments

• Upload photos and information into database and websites

• Process check request and time cards for payroll

• Process evictions and pass due notices

• Issued work orders for maintenance and or groundskeeper

• Scheduled facilities maintenance and repairs

• Inventoried and ordered office supplies

June 2006 - July 2007 Westridge Laboratories Manufacturing Santa Ana, CA

Administrative Assistant

• Greeted Visitors, Clients and Vendors in a professional manner

• Scheduled appointments and maintained conference room calendar

• Accurately logged postal usage and balances

• Responded to customer inquiries and requests

• Maintain client files and customer orders

• Generated new vendor accounts for purchasing

• Worked with vendors on cost and production of new products

• Scheduled freight shipments, online shipping

• AR/AP to include checks and credit card payments

• Entered and generated purchase order’s using Solomon Database

• Created and maintained forms for all departments

January 2004 - May 2006 Apple One Employment Agency Anaheim, CA

Administrative Assistant

• Answer high volume of calls for Corporate Office

• Email departments with general information

• Directed callers to over 50 departments

• Correspond with State of California on regulations for Auto Salvage Materials

• Complied with State on Quality Air Control guidelines

• Maintained employees purchases

• Balanced cash drawer daily for deposits

• AR/AP posted checks and credit card payments

• Data entry and general office duties to include coping, faxing, emails

September 2003 - September 2004 Goldberg Property Mgmt Beachwood, OH

Administrative Assistant

• Answer high volume of calls for Corporate Office

• Processed & distributed mail for 15 properties

• AR/AP posting checks and credit card payments

• Scheduled facilities maintenance and repairs

• Invoice and basic billing of customer accounts

• General office duties to include coping, faxing, emails, scheduling

• Inventoried and ordered office supplies

June 2002 - November 2002 Cingular Wireless Ocala, FL

Customer Service Representative

• Handled a high influx of inbound calls within a call center environment

• Managed multiple priorities and maintained effective results in a quota driven workplace

• Strive for one-call resolution of customer issues

• Assisted wireless cell phone customers with items such as adding minutes and troubleshooting

• Responded to customer inquiries and requests and resolved issues efficiently and professionally

• Exercised strong interpersonal communication skills with customers and department personnel

• Accepted assignments with an open, cooperative, positive and team-oriented attitude

• Utilized multiple call center support applications to efficiently assist customers and agents

• Demonstrate best judgment in the disbursement of adjustments and credits

• Provide customers with information on new products, rate plans, and services through up selling

Honors and Awards:

September 2002 "Excellence Award" for Outstanding Customer Service from Cingular Wireless

Professional References:

Westridge Laboratories 714-***-****

Greg Haskell President

Jenny Gutierrez Accounts Payable

Karen Lyons Executive Secretary

Five Star Development 480-***-****

Edna Lopez President

Michelle Jardine Controller

Contact this candidate