Customer Service Quality Control

Kenneth G. Cain II Home Phone: 614-***-****

Cell Phone: 614-***-****

**** ******* ******

Email: *******@***.***

Blacklick, Ohio 43004

Work Experience

T.S. Tech USA 1995 to 2009

Reynoldsburg, Ohio

Qual ity Specialist

• Oversaw t raining department for 3 years

• Preparing quality documents for 12 years

• Supervised 15 to 20 employees on a daily basis

• Conducted new hire quality orientations (created 30 slide PowerPoint

p resentation)

• Created and maintained work instructions

• Read blueprint and drawings for quality specifications

• Created and maintained process quality control tables

• Created and maintained failure mode and effect analysis

• Created visual aids using PowerPoint

• Created Excel spreadsheets for production reports

• Created Excel spreadsheets for monthly reports

• Created other documents (check sheets, lot control sheets, anything

needed)

• Inspection of Team leaders completed paper work

• Followed ISO procedures and documentation

• Assisted in new model start-ups

• Assisted in auditing production lines

• Supported others who were creating spreadsheets

S ummary of Qualifications

•

• 11 years experience with Microsoft products (Excel, Word, Power point)

• Created quality orientation presentations

• Abili ty to handle high stress environments

• Organized and Efficient

• Team oriented

• 13 years customer service experience

• Problem Solving skills

• 8 years of perfect attendance award

Accomplishments

• 5 principles of problem solving t raining and certification

• Successful completion of frontline leadership courses that includes;

o Your role and basic principles

o Giving constructive feedback

o Getting your point across effectively

o Recognizing positive results

• Microsoft Office t raining and certification

Education

College Education 2009 to Current Phoenix, Arizona

U niversity of Phoenix Area of Study: Information and Technology

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