Customer Service Support

Tammy Pate Customer Support & Office Specialist

**** ***** ***** **** *** Skills

Empire, AL 35063

Excellent Customer Service Call Center Operations

Cell: 205-***-****

Troubleshooting/ Problem Researching

Alt. Cell: 205-***-****

Solving

Complaint Handling

*****.****@****.***

MS Excel Spreadsheets

Reports &

Career Snapshot

Fast Typing & Data Entry Documentation

Ten years of proven

Customer Support/Problem Solving Skills

performance in key customer

Excellent customer service through trouble shooting software issues

service and clerical support •

roles.

Provided telephone, online and face to face customer service/support in

•

fast paced call centers.

Expert in customer

care/communications, Resolved complex problems/disputes for customer support reps and

•

problem solving, and customers in a timely and efficient manner.

relationship building.

Researched state licensing requirements for customers.

•

Quickly promoted from

Interpersonal and Teamwork Skills

Customer Support Rep to

Supervisor within 1 year of Interacted with different personalities with projects and meetings.

•

hire.

Attended seminars on teambuilding, communication, and conflict

•

resolution.

Clerical Skills

Performed annual employee evaluations for 15 20 customer support

•

Filing

•

representatives.

Typing 65 wpm

•

Supervisory and Managerial Skills

Quick and Accurate Data

•

Supervised customer support staff in a call center setting.

•

Entry

Monitored production and call center logs daily for efficiency.

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Community Activities

Tracked and updated employee vacation and sick time.

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Regularly volunteers at

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Trained customer support representatives on phone etiquette and

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public school making

problem solving skills.

copies, reading stories,

etc. Computer Skills

Youth league cheer Proficient in all versions of Microsoft Word, Excel and Windows.

•

•

sponsor for 3 years.

Advanced Microsoft Excel skills with the ability to create and modify

•

spreadsheets with formulas and calculations.

Education

Professional Experience

UAB/WALKER COLLEGE

JASPER, AL

BRUCE OFFICE

Admin Asst/Clerical Support,

•

Birmingham, AL

COMPLETION OF LEGAL Jan. 2007 July 2007

ASSISTANT PROGRAM,

AUTOTEC, LLC

Customer Support Rep III, 2005 2005

•

1995

Homewood, AL

Special Projects Supervisor, 2003 2005

Customer Support Supervisor, 2000

DORA HIGH SCHOOL

2003

DORA, AL

Customer Support Team Leader, 2000

2000

ADVANCED ACADEMIC

DIPLOMA, 1991

Customer Support Rep I, 1999 2000

CORPORATE

Customer Support Rep,

•

XPRESS Homewood,

August 1996 June 1999

AL

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