Customer Service Sales

Ryan Melissa Lansberg

**** * ***** ** *********** PA 18036

**********@*******.***

484-***-****

Employment

Five Guys

Moorestown NJ

(September 2010 - Present)

Shift Leader

-Facilitate all employee-related needs

-Accountable for all cash handling

-Responsible for all store opening/closings

-Perform basic inventory management

-Provide managerial leadership

- Daily Prep/Cook

Ben And Jerry’s at The Borgata Casino and Spa

Atlantic City NJ

(April 2010- September 2010)

Assistant Manager

-Lead, develop, train and motivate team members

-Support General Manager with store operations

-Build and maximize sales through the store team and local marketing

-Maintain clean store, making sure all standards are achieved

-Ensure product quality of all food items

-Manage team performance with recognition, feedback, coaching/teaching and discipline

-Provide great customer service.

The Hartford/Catalyst 360

Allentown PA

(November 2009 - April 2010)

Customer Account Executive

-Provide prompt and proper assistance to insured members of AARP and United Healthcare

-Handle a large percentage of inbound phone calls including but not limited to billing, discrepancies, and insurance

plans.

-Accept and exceed goals set by management

-Ability to multi-task using computer based data to resolve insured members inquires.

- Represent Catalyst 360/ AARP Healthcare in a professional and positive manner in all situations.

Comcast

Voorhees NJ

(April 2008 - October 2009)

Sales Account Executive

-Connect with Comcast Cable customers

- Handle large percentage of inbound sales calls in a prompt and professional manner obtaining all information for

resolution of transaction. First call resolution.

-Answers customer questions regarding billing, service problems, products and features.

-Targets customer interest with a variety of products and service offerings.

-Accepts sales goals and competes in incentive contests.

-Proficient performance in regards to product consultant and information provider categories.

-Corrects errors and discrepancies on customer billings as necessary.

Education: (May 2006) Northampton Community College - Communication Design

(Presently attending) Camden County College- Ho spitality and Culinary

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