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Customer Service Assistant

Location:
Auburn, WA, 98092
Posted:
October 17, 2010

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Resume:

EDUCATION____________________________________________________________

______________________

Pacific Lutheran University, Tacoma, WA

May 2010

Bachelor of Science in Psychology

GPA: 3.27

Minor in Religion

PROFESSIONAL EXPERIENCE

Resident Assistant

August 2008- May 2010

Pacific Lutheran University, Tacoma, WA

. Built community and established relationships with students

through planning and engaging in intentional conversations and

monthly programs that address the needs of college students

. Provided emotional and academic support to students through

communication of resources available

. Reacted to crises and policy violations through on duty system in

an area of up to 360 residents

. Role modeled a balanced professional and personal relationship for

residents

. Developed time management skills in order to maintain an organized

lifestyle

Resident Director's Assistant

September 2008- May 2010

Pacific Lutheran University, Tacoma, WA

. Created fliers, advertisements, and documents for upcoming events

in Microsoft Word and Excel

. Accomplished various clerical duties, such as filing, copying,

and answering and making phone calls

. Provided confidentiality when handling documents regarding

students living in residence halls

Intern

August 2009- February 2010

Bridges: A Center for Grieving Children, Tacoma, WA

. Facilitated support groups for children ages 6-9 who experienced

the death of at least one parent

. Completed an intensive 36-hour grief and child abuse training

. Promoted and maintained confidentiality between facilitators,

children, and families

. Created and arranged thematic group activities to educate children

on grief and coping mechanisms

. Communicated effectively with children, supervisors, and co-

facilitators during group activities

Receptionist

August 2007- May 2008

Elizabeth's Holistic Health Spa, Tacoma, WA

. Presented excellent customer service to a diverse population of

clients around the Tacoma area

. Communicated with insurance companies by sending paperwork, as

well as conversing over the phone

. Documented, scheduled, and conveniently reminded clients of their

upcoming spa appointments

. Executed several one-hour foot detoxification treatments on

multiple clients

. Elucidated clients about the benefits of massage therapy, herbal

medicine, and foot and body detoxification

Volunteer

January- March 2007

Head Start, Parkland, WA

. Stimulated and challenged preschool children from low-income

families to learn academic and social skills through facilitating

games, reading, and crafts

. Mediated student conflicts within the classroom and supervised

children during the school day

. Encouraged students to demonstrate their creativity through art

projects and games

RESEARCH EXPERIENCE

Research Assistant for Wendelyn Shore, Ph.D.

February-May 2008

Pacific Lutheran University

. Administered and collected survey data regarding word association

and how people categorize unfamiliar words from approximately 50

participants and organized and entered data into Microsoft Excel

Researcher

August-December 2009

Pacific Lutheran University

. Produced and organized a research experiment on the effects of

cognitive complexity on political party affiliation among college

students using statistical analyses on the SPSS computer program

. Corresponded with Human Participant Review Board (HPRB) before

distributing surveys to 80 students

. Presented findings at the Psychology Department Poster Conference

in December 2009

3110 116th Ave. SE #36

Auburn, WA 98092

253-***-****

abi8yw@r.postjobfree.com

Brandi Schibalski



Contact this candidate