High School Quality Control

Angela M. Johnson

***** ********

Garfield Heights, Ohio 44125

216-***-**** (Day)

216-***-**** (Evening)

Personal Objective:

To demonstrate strong communication skills and the ability to perform in a fast paced

environment, as well as to utilize my experience as a medical personnel for personal and

professional growth.

Experience:

Cleveland Clinic 2/2008 to Present

Accounts Representative, Billing

Cleveland, Ohio

• Solicits reimbursements from third party payers, insurance companies, and other

responsible parties

• Responsible for prompt account resolution

• Resubmit claims and EOB’s

• Document patients accounting systems

• Billing and cash allocation

• Prepares financial estimates for international self-pay and insurance patients

• Prepares and reconciles charges and payments

• Updates computer system with demographic and insurance information

• Electronically and manual posting for Cleveland Clinic Staff

• Accounts Receivable and Payable

JPMorgan Chase/Chase Manhattan Bank 10/2006 to 10/2007

Closing Coordinator Analyst/Funder

Cleveland, Ohio

• Prepare closing documents for HE lines of Credit and Loans

• Review titles, appraisals, HUD, Good Faith Estimate, Applications (1003), all legal

documents, calculation of fees, locking mortgage rates, running High Cost Test, and

address changes

• Preparing funds to be disbursed on Purchases, Secondary Homes, Primary Homes, and

Refinances.

• Emailing closing documents to Title Companies, Attorney’s office, Broker’s, and

Underwriters in a timely manner (25-40 files a day)

• Excellent communication skills with the Underwriters, Brokers, and Account Executive

• Filing files and trailing docs daily

• Verifying the mortgage rates and locking rates

• Verifying wiring information for the disbursement of funds

• Conduct Underwriting Reviews/checking for daily approvals

• Follow-up on documents received for processing, underwriting and closing

• Sending the correct amount of wire or funds that the borrower is requesting or applying

to the correct payoffs

JPMorgan Chase 08/2004-9/2006

Correspondent Quality Analyst/Funder

Cleveland, Ohio

• Review files for accuracy and completeness prior to system input

• Review rate and bid price

• Confirm funding of the loan, handle wire requests and adjustments

• Communicate file status to correspondent customers

• Confirm funding and transmit the loan on the same day

• Verification of wire transaction and disbursing of funds

• Checking daily for approvals

• Notify lenders on loan exceptions

• Address changes, update borrowers file including SSN and or name changes

Tonite’s Lounge 8/2004 to Present

Office Manager/Accounts Receivable/Bartender

Maple Heights, Ohio

• Reconciliations

• Writing Checks for purchase orders

• Balancing invoices

• Coding invoices

• Payroll

• Inventory

Chase Manhattan Mortgage 6/2003 to 7/2004

Customer Care Research Analyst

Cleveland, Ohio

• Research and analyzing discrepancies with the Credit Bureau Reports, closing of Home

Equity Loans, re-opening of Home Equity Loans and Lines

• Auditing and monitoring of outgoing letters, address changes, report the quality of the

appraisals, contracts, titles and credit bureaus

• Complete customer inquiries and requests according to published departmental

guidelines and standards Backend for the retention rates, entering and logging rates in

the database(Access), sending correspondence to customers to confirm the rates

• Running statements, due date changes, payment history, researching disputes with

misapplied payments for Manufactured Housing and Home Equity accounts

Chase Manhattan Mortgage 8/2000 to 5/2003

Supervisor-Skip Tracing/ Manufactured Housing/Land Homes/Home Equity accounts

Cleveland, Ohio

• Monitor and negotiate accounts receivables repayment plans for delinquent customer

accounts

• Located delinquent customers through electronic databases, manual means, and internet,

once located set up for payment plans to bring the account current

• Responsible for the running of Daily Delinquency Report, Daily No Contact Reports.

Quality Control and Weekly Audit reviews.

• Supervise and monitor daily operations of manufactured home loan collection staff

• Responsible for set-ups, payment plans, reinstatements and attorney interactions

• Assist with collection strategies, create positive environment that will motivate for the

daily, weekly and monthly contest.

• Daily timesheets and attendance

• Microsoft Office Knowledge (Excel, Word, and WordPerfect)

• Selected to be a protégée in elite Mentoring Program

Education

High School or equivalent

6/1989 Trinity High School

Garfield Heights, Ohio

College

Cuyahoga Community College

8/1989 to 8/1990

Business Management

Cleveland, Ohio

University of Phoenix

11/2006 to Present

Business Management/Specializing in Accounting

Beachwood, Ohio

Skills

PowerPoint, typing 60WPM, Microsoft Word, Microsoft Excel, Access, ION, CPT coding, Lotus

Notes, Internet, Spreadsheets, Quick Books, Microsoft Outlook

Rewards or Certificates

Certificate for Becoming a Leader

Certificate in Management Skills

Mentoring Program (circles)

Gold Star Award (4x)

Notary

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