Administrative Assistant Service

WAKESIA FANTASIA SUMPTER

**** **** ** ***. ****

HOLLY HILL, FL 32117 US

Phone: 386-***-****

*******.*******@*****.***

Objective

A highly talented Administrative Assistant with much experience in carrying

out the day to day administration of the front office, including answering

incoming telephone calls, electronic mail, distribution of mail, greeting,

directing and providing information to all incoming visitors and as well as

providing various types of administrative support to staff members;

performing regular and recurring duties independently following established

procedures and practices; performing new or more complex assignments under

specific direction and supervision; delivering

competent service and accurate information as part of the pivotal

interaction with the public.

Summary:

. More than 5 years' experience.

. Excellent ability to respond to customer inquiries in a professional

manner.

. Uncommon ability to interact with differing attitudes and positions of

others.

. Exceptional ability to perform standard arithmetic functions.

. Strong oral communications skills including ability to listen to and

interact with a diverse group of people.

. Remarkable ability to retain a large variety of information and

interpret it to various publics.

. In-depth ability to respond to varied requests and perform multiple

duties at the same time.

. Excellent ability to deal effectively with a variety of personalities

and situations requiring judgment, and poise.

. Sound ability to learn, interpret and apply policies, procedures, and

resolutions.

. Immense ability to maintain a good working relationship with all co-

workers, vendors, clients and the public and to use good judgment in

recognizing scope of authority.

. Strong interpersonal, communication, and organizational skills.

. Excellent oral and written communication skills including English

grammar, spelling, and punctuation.

. Proven experience in greeting and responding to the general public in

a fast-paced, service-oriented environment.

. Exceptional ability to exercise good judgment to prioritize work and

be extremely detail oriented and very meticulous with paperwork.

. Strong analytical and problem solving skills.

. Exceptional ability to retrieve and file standard files boxes weighing

up to 40 lbs. and ability to retrieve and replace objects from shelves

of up to 8 feet high.

Knowledge, Skills and Abilities:

. Exceptional ability to read and follow oral and written instructions.

. Proven effective communication and organizational skills.

. Profound ability to work autonomously and deal with a variety of

people.

. Excellent hand-eye coordination.

. Extreme passion for people.

. Remarkable ability to work for long hours without being tired.

. Strong logical and analytical reasoning.

. Great ability to maintain confidentiality of work records.

. Excellent ability to learn departmental operating procedures.

. Strong ability to operate office machines and type at a speed

necessary for successful job performance.

. Profound ability to respond to requests and inquiries from the general

public.

. Sound ability to interpret, apply and explain applicable rules and

regulations.

. Proficient with Microsoft Word, Excel, Outlook and PowerPoint

Employment History

Lead Activities Coordinator/Receptionist(Control desk)

05/2006 - Wyndham Ocean Walk Daytona Beach, FL

03/2009 Resorts

Responsible for planning the programs scheduled for all ages-from

tots to seniors including holiday and summer break day camps, and

special events.

Assisted recreation supervisor with preparation and implementation

of a variety of athletic, craft, and interactive games for patrons

of all ages; supervised teaching staff and assessed performance, and

then reported findings to supervisor.

Cash Handling, debit/credit transactions, answering phone calls,

assisted guests with any problems or concerns, paperwork/filing,

typing up activity brochures using MS Excel, and very much often

used MS Outlook.

Recording attendance, taking payment for arts & crafts, arranging

for necessary equipment and tools, and decorating the resort for

special events, holidays, activities with a theme, or parties.

Duties included helping with set-up, clean-up, and leading guests in

assigned activities.

Scheduled bookings and maintained up-to-date confidential guest

files.

Orchestrated hotel special events and reservations.

Managed customer relations and provided exemplary service to all

guests.

Handled customer complaints.

Open/Close banks, before & after shift count money and make sure

it's the correct amount that I started off with and signing &

(initial) banks.

Answer incoming calls on multi-line phone and respond to public

inquiries in a courteous manner within scope of knowledge and

authority and refer to other persons in the department as

appropriate.

Received guests to the department, obtained name, what

activity/craft they wanted to do and contacted the appropriate

staff.

Operated the answering machine and general maintenance of the voice

mail system.

CASHIER

01/2005 - 09/2005 Wal-Mart Super

Center Ormond Beach, FL

Answered customers' questions, and provided information on

procedures.

Bagged, boxed, wrapped, or gift-wrap merchandise, and prepared

packages for shipment.

Computed and recorded totals of transactions.

Counted money in cash drawers at the beginning of shifts to ensure

that amounts were correct and that there was adequate change.

Established and identified prices of goods, and tabulated bills

using calculators, cash registers, and optical price scanners.

Greeted customers entering the Store.

Issued receipts, refunds, credits, and change due to customers.

Maintained clean and orderly checkout areas.

Monitored checkout stations to ensure that they had adequate cash

available and that they were staffed appropriately.

Offered customers carry-out service at the completion of

transactions.

Processed merchandise returns and exchanges.

Received payment by cash, check, credit cards, vouchers, and

automatic debits.

Requested information or assistance using paging systems.

Resolved customer complaints.

Weighed items sold by weight in order to determine prices.

Accepted reservations and requests for take-out orders.

Calculated total payments received during a time period, and

reconciled this with total sales.

Cashed checks for customers.

Provide information to patrons regarding pertinent rules, policies,

and procedures related to cash and cash-related transactions.

GM STOCK CLERK /CASHIER

09/2003 - Albertson's Grocery Holly Hill, FL

01/2005 Store

Inventory regarding store merchandise such as cosmetics, baby

supplies, & medicines.

Displayed advertisement promotion in sale papers as well as the

store and posting employee work schedules.

Cash handling, assisted cashiers with procedures of how to open and

close their banks and new-hire trainer.

Clean and maintain supplies, tools and storage areas in order to

ensure compliance with safety regulations.

Compile, review and maintain data from contracts, purchase orders,

requisitions, and other documents in order to assess supply needs.

Determine proper storage methods, identification, and stock location

based on turnover, environmental factors, and physical capabilities

of facilities.

Examine and inspect stock items for wear or defects, reporting any

damage to supervisors.

Keep records on the use and damage of stock or stock handling

equipment.

Mark stock items using identification tags, stamps, electric marking

tools, or other labeling equipment.

Pack and unpack items to be stocked on shelves in stockrooms,

warehouses, or storage yards.

Prepared and maintained records and reports of inventories, price

lists, shortages, shipments, expenditures, and goods used or issued.

Prepared products, supplies, equipment, or other items for use by

adjusting, repaired or assembling them as necessary.

Issue or distribute materials, products, parts, and supplies to

customers or coworkers, based on information from incoming

requisitions.

Resolved problems concerning damaged goods, incorrect shipments and

returned goods.

Certifications

Certificatio Issuing Organization Completion Date Expiration Date

n Title

Standard Florida's Coast to 06/2008 06/2011

First Aid Coast (American Red

C

Additional Information

. 'Employee of the Quarter' October- December 2006 - Wyndham Vacation

Ownership

. 'Employee of the Month' September 2007 - Wyndham Vacation Ownership

. Currently attending Everest University Online with a standing G.P.A of

3.7

Contact this candidate