Betty

Cooper

**** ********** ******

Birmingham, Al. 35213

205-***-****

OBJECTIVE: Seeking a challenging opportunity with long range

potential and an opportunity for advancement.

EDUCATION: Booker T. Washington, Tuskegee, Alabama

Graduation Date: 1998

Certificate obtained: Certificate of Completion

SKILLS: WordPerfect I & II, Word Processing, Outlook, Internet

Explorer, Business Communications, Office practicum, Micro

accounting, Electronic office procedures, Data entry,

EXPERIENCE: Watkins Cleaners (October 1998- May 2009)

Manager-Duties and responsibilities:

. Supervise and motivate Team members to perform to their highest

possible level of ability.

. Maintain high standard of service throughout the operational

day by demonstrating management by example.

. Utilize all management tools to keep neat, accurate and current

records.

. Communicate openly and honestly with team members and all other

about progress and problems that may arise.

. Maintain an attitude of flexibility that allows performance

above and beyond the parameters of my position description.

. Experience in supervision of 10 or more employees.

. Experience in cash and credit card handling.

. Maintains customer confidence by personally responding to and

resolving complaints.

. Ability to communicate in a professional business setting both

verbally and in writing.

. Ability to operate a computer within windows based platform.

. Good organization skills with attention to details.

. Knowledge of cash handling procedures including cashier

accountability and deposit control.

. Knowledge of cash, facility and safety control policies and

practices (deposits and store keys).

. Recruits, Interview, hire and train.

. Effective interpersonal skills.

. Update and maintain confidential files

. Prepare invoices

. Maintain accurate log of invoice tickets

. Answer phones

. Schedule company meetings

. Maintain directory of all active customers

. Maintain inventory and inspections

. Operate the store in compliance with all store polices and

procedures.

Wachovia Bank (May 2009- September 2009)

Customer Service/Sales/Teller

. Greet Customers in nice professional manner.

. Process Customer check and cash deposits.

. Cash Customer checks. Working with large sums of money.

. Processing the sales of Cashiers Checks, selling Saving Bonds,

and Money Order.

. Recommending different products to Customers that fits their

needs Financially. Making sure to meet my sales credit as well as helping

my customer.

. Paying very close attention to details to make sure everything

is accurate with guidelines. Being observant to fraudulent behavior.

. Making sure that debits and credit equals the correct amount.

Processing deposit from the night depository.

. Balancing my cash drawer everyday. Making sure all the cash is

accurate assurances of staying in balance.

Watkins Cleaners (Sept. 2009- Current)

Customer Service

. Invoice data into the computer.

. Assist Customers with orders.

. Call Customers about pass due accounts.

. Balance cash drawer for bank deposit.

. Assist problem Customers with attention and professionalism.

. Inspect clothes and tickets for accuracy.

. Maintain inventory and inspection.

. Ability to operate computer in windows based platform.

. Maintain an altitude of flexibility that allows performance

above and beyond the parameters of my position description.

. Answer phones in a professional manner.

OTHER QUALITIES: Excellent Problem solver, work well with

levels of management, great communication skills,

dependable and a team player

EXCELLENT REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate