Customer Service Manager

Objective

I am looking for challenging position, which effectively utilizes a

progressive organization that offers opportunities for advancement. This

job would give me the opportunity to make a difference in someone else

life.

Professional Experience

July 2006 - June 2007, Tricare Service Center, London England, United

Kingdom, Medical Service Coordinator

. Provide customer service and operational support within the Tricare

service center

. Providing information and support to individuals eligible for Tricare

benefits.

. This assistance included registering enrollees into Composite Health

Care System (CHCS), assigning primary care manager, entering TRICARE

enrollment and disenrollment forms and informing individuals of

grievance procedures.

. Additionally, maintain and update the CHCS database for members,

develop and provide routine enrollment reports and present group and

public Tricare briefings.

September 2005 - June 2006, West Ruislip Elementary School, London England,

United Kingdom, Educational Aide (Special Education)

. Supervision of students grades 1-6, special education program,

communication techniques, education of handicapped children.

. Assist special education students in being a self-advocate in his/her

modifications and understanding his/her IEP

. Assist in maintaining classroom behavior and management procedures.

. In addition, I provided instructional planning for students

October 2002 - June 2004, Immanuel Care, Chesapeake, VA, Home Health Aide

. Assisted clients who have Alzheimer's and Dementia, and Hospice care.

. Special diet and meal preparation dispense medications', bathing,

mobility, incontinence care, toileting, feeding, oral hygiene,

transferring, and positioning.

. Light housekeeping and errand running

December 2000 - August 2001, Headway Corporate Staffing Services, Virginia

Beach, VA: Receptionist

. Data entry set up calls for maintenance, filing, and answer phones.

Education: 1981 Certified Nursing Assistant, Nursing Assistant 3.4

Certifications/Training: Timecharging, Claims Processing,

Paraprofessional, Ethics

Summary of Skills

. Vastly skilled in man Microsoft Work Applications and Word Star

. Effective oral and written communication skills

. Team player, self motivated, organized, able to interpret and apply

policies and procedures

. exercise sound independent judgment in the management of a wide range

of often sensitive communications and situations

. Excellent problem solver, very organized, ability to make decisions

independently

. Can plan, prioritize and organize work flow in order to handle

multiple priorities

. Can manage matters pertaining to procurement and expenditures

Contact this candidate