Customer Service Sales

JESSICA A. HOBIRK

Cell: 904-***-**** or E-Mail: abi8vr@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Seeking a position with a customer-focused organization that demands "High

Performance" in executing daily operations, training and sales initiatives coupled with

strong customer skills

CAREER SUMMARY

• Residential Construction Coordinator/Brand Manager with over 7 years of experience

listening to the customer and making recommendations to facilitate residential lending

• Specializes in “Brand Management, Growth and Development” and maintains additional

expertise in remediation reviews and analysis of fast-paced, high volume residential

construction operations throughout the Florida-Georgia Metropolitan Region

• Poised negotiator; builds customer relationships of mutual confidence and navigates through

roadblocks and obstacles to effect a joint venture resulting in “win-win” scenarios

• Skilled at identifying opportunities, handling crisis, implementing strategic marketing/sales

goals and managing day to day business operations in order to “close the deal”

• Trains and mentors team members to achieve and meet established goals and objectives;

works closely with Business Owners, Directors, GCs/Brokers and Vendors Reps

SPECIALIZED EDUCATION AND TRAINING

Attended: Florida Community College Jacksonville (FCCJ), Jacksonville, Florida, 2001

Additional IT/Office Skills: MS Office (Word & Excel), ACT! Software; Members

Solutions and Beginner QuickBooks.

Office Tools/Systems: Multi-Line Phones

Proprietary Systems: Accurint Skip-Tracing Software; EDA; Tele-Tracker; Qpay File

Maintenance; Berg (Liquor Distribution) Systems, Studio Helper (Scheduling/Invoicing

Software),

PROFESSIONAL EXPERIENCE

• Certified Fannie Mae Contractor; Jacksonville, Florida, 07/10-Present

Receives, manages and maintains an extensive portfolio of over 399 Fannie Mae (gov't

and bank owned homes in foreclosure) approved repair jobs.

Updates multiple brokers on progress of job valued at over 10s of millions of dollars.

Disperses work to sub contractors throughout the State of Florida and facilitates the

coordinate of daily job activities.

Keeps twenty-five (25) plus contractors motivated and focused in order to complete jobs

on time and within stringent budgetary constraints.

JESSICA A. HOBIRK Page 2

Schedules flooring removal, repairs and installs and tracks appliance delivery and install

statuses with 100s of 3rd party contracted vendors

Troubleshoots each property daily and issue change orders and resolves all red flag issues

immediately and at the lowest levels possible.

Maintains company email account and responds to all requests from vendors, brokers and

other construction agents

Reviews all repairs on each completed job via the file and incoming pictures received via

an automated invoicing system.

• Studio Coordinator/Executive Assistant, Yonder Studios (formerly Max Level Music

Studios), Jacksonville, Florida, 01/08-07/10

Led the implementation of all aspect of daily studio operations and functions

which included, but was not limited to:

Sales & Marketing

Advertising and Visual Merchandising

Business Infrastructure Development

Customer Service/Client Retention

Human Resources

Training (Instructional Strategies and Assessments).

Financial Management

Strategic Planning

Served as the Personal Assistant to original owner of facility during start-up; site

selection, construction and facility acceptance through rollout and daily operations.

Managed the Front Office and assisted new owners with marketing and business

development.

ADDITIONAL RELEVANT EXPERIENCE

• Front Office Assistant, Roger's Landscaping, Jacksonville, FL, 03/06-01/08; Answered

incoming calls, set appointments; schedule maintenance jobs for supervisor; performed

invoicing, AR/AP and data entry of employee payroll documentation.

• Administrative Assistant/Phone Representative, Diversified Consultants Inc.,

Jacksonville, FL, 09/03-03/06; Organized and filed customer information; handled telephone

calls in 200+ seat call center and performed data entry; quickly learned procedures and

methods and performed Credit card entry/processing/NSF returns for a collections agency.

Contact this candidate