Customer Service Sales

** * * * * O W H E A D D R M O N T G O M E R Y, A L 3 6117

** * * ** ** 68 • ROBINSEVETTE@ROCK ETMAIL.COM

SHANTILLA THOMAS

OBJECTIVE

My objective is to obtain a position that will utilize my computer knowledge, strong people skills,

organizational abilities, and business office experience.

SUMMARY OF QUALIFICATIONS

My qualification is that I have the ability to listen and to understand information and ideas

presented through spoken words and sentences.

WORK OF EXPERIENCE

September 2009 Present Ross Montgomery, AL

Sales Associate/Stocker

Cashier, customer service, manage cash operations, prepare daily deposits, order change, unpack boxes,

prepare and distribute clothing, recover assigned areas

Received 2 bonuses for employee of the month

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June 2008 September 2008 Gemstone Development, Las Vegas, NV

Receptionist

Answered multi line phones, assisted other employees with special projects, created PDFs, sent out emails,

faxed, scanned reports, created/typed letters, made copies of paperwork, sorted and distributed mail, greeted

and directed clients/visitors, prepared lunch, stocked, ordered office supplies and groceries, signed for

deliveries, filed paperwork

March 2007 January 2008 Grandview Marketing Las Vegas, NV

Supervisor

Answered multi line phones, typed, faxed, copied, data entry, assisted managers and OPCs, created and sent

out reports

October 2003 February 2007 Exxon Charlotte, NC

Sales Associate/Safety Captain

Customer service, handled funds, cleaned, made coffee, inventory, stocked, priced items, checked in

vendors, made deposit drops, ordered products and safety items, organized safety meetings, trained on safety

issues

September 2005 February 2006 Big Lots Charlotte, NC

Sales Associate

Stocked, handled funds, customer service, organized products

February 2005 July 2005 Mighty Dollar Charlotte, NC

Cashier

Customer service, handled funds, stocked, cleaned, organized products

March 2003 August 2003 Hillview Terrace Nursing Home Montgomery, AL

Receptionist

Answered multi line phones, typed, filed, made copies, faxed, sorted mail, transferred calls to specific

locations, greeted and directed sponsors/family members

March 2003 August 2003 OK Mini Mart Montgomery, AL

Assistant Manager

Customer service, stocked, priced items, ordered items, bank deposits, cleaned, inventory, trained

May 2001 August 2003 McGehee Park Apartments Montgomery, AL

Leasing Consultant

Showed and leased apartments, data entry, filed, copied, faxed, accounts payable, accounts receivable,

distributed late notices, delinquent reports, rent payments, lease renewals, assigned work orders, assisted

residents and visitors, answered multi line phones, confirmed ready apartments

EDUCATION

March 2008 Present DeVry University (Online)

Associate’s Degree

Health Information Technology

August 1999 January 2001 South University Montgomery, AL

(No Degree Obtained)

Computer Information Systems

August 1989 May 1995 Montgomery County High School Ramer, AL

Diploma

SKILLS

Excellent customer service skills, computer knowledge, type 25 35 wpm, telephone etiquette,

professionalism

REFERENCES

References upon request

Contact this candidate