Courtney Rivera

**** ***** ******* *****, ******** TX, 79119 ph. 806-***-**** abi8tu@r.postjobfree.com

OBJECTIVE: To obtain a position that requires organizational skills, leadership skills, strong communication skills, initiative,

and dedication.

EXPERIENCE: Administrator for American Habilitation Services (8/31/09- 6/1/10)

Purpose: To act as the chief executive officer representing the governing agency of the program site for internal management, and

responsible for the efficient administration of overall operations and quality services to consumers in accordance with company

policies and procedure as well as applicable state and federal standards.

• Responsible for the overall management and operations of the program site.

• Plan, organize, and direct those responsibilities delegated to the Administrator by the governing agency and State

Director.

• Act as a liaison among the governing agency, program site employees, and outside service contracts.

• Actively develop and maintain consumer census related to projected budget or above.

• Assist in the development of the operational budget.

• Enforce company policies and procedures related to rights of the individuals served, program requirements, health care

and safety of consumers.

• Establish and hold regular meetings with the program site management team to facilitate communication and services

to consumers.

• Respond to and act promptly upon receipt of any survey deficiencies. Develop all plans of corrections for license

deficiencies to ensure compliance with all local, state and federal regulations.

• Investigate in a timely manner all unusual occurrences in conjunction with prompt actions to prevent reoccurrence of

situations that jeopardizes consumer health and/or safety.

• Maintain open communication with supervisor regarding management structure, budgetary decisions, and

programmatic issues.

Case Manager for American Habilitation Services (2/9/09-8/30/09)

• Protected and promoted the rights, safety, and dignity of consumers.

• Supervised Program Managers and Lead PSA’s

• Safeguarded consumer’s privacy and the confidentiality of consumer information.

• Coordinated the development and implementation of the ISP and IPC

• Accurately prepared a timely Individual Plan of Care, Individual Support Plan, Level of Care, and Level of Need for

each person assigned to my caseload.

• Ensured that the Individual Support Plan of each individual was individualized, integrated, and included observable/

measurable objectives based on assessments.

• Ensured that each individual received age-appropriate day services in a six-hour-per-day program five days a week.

• Ensured that adaptive aids were provided timely in compliance with the HCS Service Definitions and Billing

Guidelines.

• Ensured that each individual’s Interdisciplinary Team operates according to Certification Principles.

• Coordinated and monitored the delivery of services from other sources to include day services and educational settings.

• Completed required documentation timely and accurately.

• Developed pre-discharge plan as needed.

• Arranged transportation as needed and served as an advocate.

Administration Assistant/House Manager for Lutheran Social Services (6/1/05-4/22/06)

• Assisted with managing a program on a limited budget.

• Supervised direct care staff.

• Helped with schedules and filled shifts when needed.

• Experienced in accessing the consumers through evaluation with other personnel.

• Responsible for writing consumer quarterly notes.

• Maintained petty cash proficiently.

• Balanced accounts for eight individuals with special needs.

• Accomplished in expressing thoughts in written form.

• Responsible for filling, answering phones, and controlling the switchboard.

• Responsible for scheduling and assisting the case managers when needed.

Personal Support Assistant for Lutheran Social Services (6/28/00-5/30/05)

• Assisted consumers in training activities as specified in habilitation plans and activity schedule.

• Provided direct support to consumers

• Assisted consumers in performing daily living functions such as personal hygiene, dinning skills, room care, ect.

• Provided assistance in mobility as needed for those using wheelchairs.

• Assisted with meal service; taught dinning skills and promoted social skills and personal dignity during meals.

• Attended and successfully completed in-service training sessions as scheduled.

• Completed data collection, observation notes and daily reports as instructed.

• Assisted consumers in transportation as needed.

• Assessed the development of the consumer’s abilities and interests to provide information for their Personal

Support/Habilitation Plan.

• Participated in Interdisciplinary Team meetings to formulate the consumers Personal Support Habilitation Plan.

EDUCATION

National Louis University, Chicago Illinois: 2005-2007

• Bachelors in Arts (Behavioral Science)

Sauk Valley Community College: 2002-2004

• Associates in Liberal Arts

REFERENCES

Available Upon Request

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