Customer Service Quality Assurance
Resume:
Cindy Bishop
Topeka, KS *****
*********@**.**.***
Summary of Qualifications:
Dedicated individual with 15+ years of extensive customer service expertise, working and
communicating with a diverse group of individuals in a variety of business and employment
settings. Knowledgeable in international and domestic travel arrangements and consulting.
Strong attention to detail, organized and meticulous in all aspects of the position.
Professional Skills and Abilities:
Strong administrative and general office skills, with expertise in Microsoft Office
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software
Proven presentational and communication skills, presenting various seminars in an effort
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to promote travel sales and services
Team player working with others to accomplish a common goal
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Eager to take on additional responsibilities and learn new skills
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Performed dispatch for major airlines adhering to company and federal airline guidelines
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Trained and coached new employees, focusing on company “best practices “standards
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Demonstrated ability to work in fast paced call center environments, supervising and
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monitoring employees to provide above the board customer satisfaction with each call
Attributes:
Adaptable and flexible able to juggle multiple projects simultaneously and adjust to
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changing deadlines and priorities in a timely and professional manner
Self-directed, generating own ideas and following them through to fruition, willing to go
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the extra mile with little or no supervision
Strong work ethic, positive attitude and demeanor
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Employment Experience:
KS Dept of Labor 2009-2010
Program Specialist I
BCD Travel 2001-2009
Quality Assurance Specialist/Ticketing Agent-Domestic Travel
Rosenbluth Travel 2000-2001
International Travel Consultant
Travel and Transport
1996-2000
Customer Service Supervisor
Education: International Air Academy Diploma
Contact this candidate