Customer Service Management

CARLA SCHUMACHER

***** *.************ *** *****: (224)

***-****

Surprise, Arizona E-

mail: abi8sj@r.postjobfree.com

OBJECTIVE

To work in an environment that will allow me to use my exceptional customer

service skills.

EDUCATION

University of St. Francis, Joliet, Illinois Bachelor

of Science Degree

Major: Therapeutic Recreation

PROFESSIONAL WORK EXPERIENCE

Recreation Director, Foster Premier Management Company, Carillon Club by

Cambridge, Naperville, Illinois.

May 2008 - October 2009

> Plan, organize and coordinate classes, workshops and special events for

the community

> Survey leisure interests and needs of the residents

> Prepare for publication, a variety of brochures, calendars, flyers and

related communications regarding programs

> Register and collect fees for community programs

> Define and resolve resident issues

> Achieve results in a fast paced environment

> Provide leadership to program instructors

Concierge, Foster Premier Management Company. Shorewood, Illinois.

August 2006 - February 2008

> Provide all residents with an excellent service experience

> Answer telephone, screen and direct calls

> Assist with queries from the public and residents

> Process registration forms and organize deposits

> Implement, organize and ensure proper completion of reports

> Perform receptionist and secretarial duties in a team oriented

environment

> Assist residents with community web-portal

VOLUNTEER EXPERIENCE

Living Well Cancer Resource Center, Geneva, Illinois

December 2009 - June 2010

Receptionist

> Provide assistance for therapists, social workers and clients at the

front desk by answering the phone, providing tours and helping with

program preparation

> Greet visitors and answer inquiries

> Assist in large mailings

> Register clients for programs

Barrington Chamber of Commerce, Barrington, Illinois

Volunteer Marketing Assistant

January 2010 - June 2010

> Input program information into various advertisements

> Tally membership dues and deposit into chamber account

> Interact with and assist Board Members

> Assist Marketing Director with special events

DEMONSTRATED ABILITIES

> Exceptional customer service skills

> Strong organizational and problem solving skills

> Excellent communication skills

> Ability to work with confidential information

CERTIFICATIONS

> CPR & AED

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