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Customer Service Training

Location:
Hopewell, VA, 23860
Posted:
October 12, 2010

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Resume:

Steve A Jarnigan

*** ****** ******, ********, **, 23860

Phone: 804-***-**** Email: abi8p8@r.postjobfree.com

EMPLOYMENT HISTORY

Employer: Quantum Dynamics

Title: Unit Supply Specialist Instructor

Location: Fort Lee, VA

Duration: 10/2008-09/2010

Job Duties: Entrusted with the responsibility of mentoring, and providing

performance-oriented training for more than 500 entry-level soldiers that

meets TRADOC standards for the Unit Supply Specialist Course including

Property Book Unit System Enhanced (PBUSE), Manual Supply Procedures, and

Small Arms Weapons Systems Training. Utilizes and maintains the TRADOC

approved Program of Instruction in accordance with established TRADOC

procedures and in compliance with the defined instructor-to-student ratio.

Instructs and ensures quality training of theories, basic principles,

policies and procedures used at the unit level. Administers exams,

conducts developmental counseling, and enforces Army standards and

discipline in the classroom, and throughout the training site. Proficient

with regulations and doctrines regarding logistics training. Delivers

professional quality instruction through lecture-conferences, guided

discussions, practical exercises, and seminars in scheduled courses.

Researches and coordinates availability of all course materials, to include

lesson plans, lecture documents, student handouts, audio-visual support

items, computer programs, instructor/student books, practical exercises,

case studies, and examination items as well as classroom locations.

Prepares scripts and coordinates the preparation of other

documents/training aids required to present instruction. Possesses

government security clearance.

Employer: Favor Network Services

Title: Logistics Analyst III

Location: Defense Supply Center-Richmond

Duration: 01/2006-10/2008.

Job Duties: Responsibilities include utilizing the Enterprise Business

System (EBS) Portal software for use in replacing the Legacy System with

Business System Modernization (BSM) for procurement of a variety of

supplies and services. Knowledge of providing customer service including

searching for surplus material or lateral support to satisfy requirements.

Coordinates with the Customer Account Specialist (CAS) to ensure

requisitions are valid and that items are shipped and received in a timely

manner. Review logistics performance with customers against targets,

benchmarks and service agreements. Cross trains with the CAS to become

familiar with the procedures of processing validations, pricing, and

inventory scheduling. Works with Supply Planners, Contract Specialists,

and Product Specialists when requesting quotes. Served as a contract

administrator on projects awarded by more senior Contract Specialists;

conducts pre-award, post-award and/or contract price and cost analysis

functions for contracts; monitors compliance with socio-economic programs

(e.g., small/disadvantaged businesses, Veteran-owned businesses, minority

businesses); evaluates bids from potential contractors to determine

adequacy and completeness of proposals; identifies sources of supply;

prepares change order documentation. Familiar with the inventory process

of allocating material on-hand, denials, etc. Communicates with the CAS to

take direct action on customer's concerns. Expedites concerns to vendors

to see if material can be delivered as scheduled, or if possible, with

shorter delivery dates. Knowledgeable of how workflow items are assigned,

while identifying the needs of the customers through Customer Relationship

Management (CRM). Ensured CRM tickets were completed and closed out in

accordance with local policy. Initiates calls to customers when questions

arise regarding material. Conducts follow-up with customer's complaints and

receipts. Identifies critical shortage items to fill shortages for Army,

Navy and Air Force requirements. Received promotion from Logistics Analyst

II to Logistics Analyst III in less than one year with the company.

Employer: BP International

Title: Logistics Specialist/Buyer

Location: Springfield, VA

Duration: 12/2003 - 01/2006

Job Duties: Initially began working as a Logistics Specialist in a

warehouse environment, conducting daily inventory, maintained adequate

security of equipment stock, shipment of parts & equipment according to

requirements. Prepared documents, such as work orders, bills of lading,

and shipping orders to route materials. Entered receivable information, ran

cycle count lists, completed inventory counts & troubleshoots inaccuracies.

Worked with shipping specifications. Responsible for checking items to

ensure conformance to packaging specifications. Responsibilities included

shipping and receiving for overseas shipments and operating heavy machinery

including forklifts. Determined shipping method for materials, using

knowledge of shipping procedures, routes, and rates. Recorded shipment

data, such as weight, charges, space availability, and damages and

discrepancies, for reporting, accounting, and recordkeeping purposes.

Contacted carrier representative to make arrangements and to issue

instructions for shipping and delivery of materials. Received a promotion

to Buyer after less than one year in the position of Logistics Specialist.

In the most recent position, I was employed as a Buyer, preparing Bill of

Materials and vendor quote documentation for projects in accordance with

the Federal Acquisition Regulation. Responsible for establishing

relationships with vendors and receiving competitive bids for all

purchases. Performs purchasing functions of submitting purchase orders by

phone, fax, or email. Maintains all purchase orders, supplier, and cost

information at an appropriately confidential level. Develops cost estimates

of materials being used in fixed price proposals. Reviews and matches

receiving documents to open purchase orders and verify delivery of items

for authorization of invoice payment as directed. Reviews back order files,

to communicate status of orders with project managers. Reviews each Bill of

Material estimate or purchase order for completeness, and assures

appropriate administrative approvals have been obtained. Collaborate with

other departments as necessary to provide quotes, and detailed project

proposals to project managers for formal bid packages. Responsible for

protecting and controlling proprietary materials. Possesses Government Top-

Secret Clearance.

Employer: US Army

Title: Small Arms Custodian/Supply Sergeant

Location: Fort Lee, VA

Duration: 07/2001 - 08/2003

Job Duties: Upon assignment to Fort Lee, served as a small arms custodian

for the 23rd Quartermaster Brigade, securing more than 800 weapons and

related equipment without the loss of any items. Received letter from the

Fort Lee Safety Office for "commendable" status during three separate

inspections relating to the security of the weapons. Managed weapons

program and maintained files on weapons in accordance with Department of

the Army and Fort Lee regulations. Ensured that units on Fort Lee, and the

surrounding university ROTC programs received timely assistance in support

of their operations. Trained two subordinates on the accountability and

security of sensitive items. Counseled and evaluated soldiers on job

performance, and professional growth. Accounted for training aids used to

train soldiers during 17 biweekly exercises, by ensuring that equipment was

signed for, maintained, and returned at the end of each exercise. Assisted

in training more than 16,000 soldiers in job related tasks for nine

different career fields including Unit Supply Specialists, Food Service

Specialists, Petroleum and Water Delivery Specialists, Aerial Delivery and

Field Services Department, Mortuary Affairs Specialists, Automated

Logistics Specialists, and soldiers attending Basic Non-Commissioned

Officers' Course, Advanced Non-Commissioned Officers' Course, and officers

attending the Officer Basic Course. Assisted with completing appraisals

for students assigned to key leadership positions. Prepared and maintained

supply records and forms. Maintained accounting system associated with

supply management.

Employer: US Army

Title: Supply Sergeant/Supervisor

Location: Fort Riley, KS

Duration: 03/1999 - 07/2001

Job Duties: Responsible for accounting for over 39 million dollars worth

of equipment. Procured, maintained, and accounted for high dollar value

equipment, and equipment that is sensitive in nature. Conducted monthly

and cyclic inventories in accordance with Department of the Army and Ft.

Riley, KS, supply regulations ensuring that all unit equipment was

accounted for. Conducted change-of-command inventory ensuring that the

outgoing commander accounted for all unit equipment with zero losses.

Implemented the use of a unit supply standard operating procedure at the

unit level. Conducted job related training with peers and subordinates.

Maintained files relating to acquisition, maintenance, and disposal of

equipment. Prepared documents relating to turn-in and issue of equipment.

Ensured personnel accounted for property in accordance with Department of

the Army and Fort Riley, Kansas's regulations. Recognized as having the

best supply section in the unit during Command Supply Discipline Program

Inspection. Deployed to and from Bosnia-Herzegovina without the loss of

any equipment and was awarded the NATO Medal, and the Armed Forces

Expeditionary Medal. Transferred all property and equipment to various

units on Ft. Riley, the Kansas National Guard, and DOL, in accordance with

LCD XXI memorandum less than one month upon that equipments return from

Bosnia-Herzegovina. Trained two subordinates on unit supply procedures.

Provided counseling to subordinates with regard to professional

concerns/decisions on job performance, and professional growth.

Employer: US Army

Title: Supply Sergeant/Supervisor

Location: Fort Stewart, GA

Duration: 08/1996 - 02/1999

Job Duties: Responsible for accountability of unit property valued in

excess of 22 million dollars by procuring, maintaining, and accounting for

unit property. Ensured hand receipt holders conducted required inventories

in accordance with Department of the Army, and Fort Stewart, Georgia

regulations. Managed unit IMPAC credit card budget, valued at $1500.

Ensured that logistical support was coordinated for the unit before

deployments by coordinating field feedings with dining facility personnel,

and transporting food and equipment to soldiers. Used Unit Level Logistics

System (ULLS S-4) software to prepare supply records, forms, inventory

control listings, and inventory reports. Trained one subordinate on supply

procedures. Ensured that unserviceable equipment was replaced with

functional equipment with minimal turn around.

EDUCATION

Major: Support Cadre Training Course (SCTC)

School: US Army Quartermaster Center & School

Location: Fort Lee, VA

Degree: Certification

Completion Date: 11/2008

Major: Army Basic Instructor Course (ABIC)

School: US Army Quartermaster Center & School

Location: Fort Lee, VA

Degree: Certification

Completion Date: 11/2008

Major: Business Administration

School: John Tyler Community College

Location: Chester, VA

Degree: Associates of Arts and Sciences

Completion Date: 06/2010

Major: CRM Service Management (CRM SVC400)

School: DSC-R

Location: Richmond, VA

Degree: Certification

Completion Date: 01/2008

Major: DPACS & SAP Navigation

School: DSC-R

Location: Richmond, VA

Degree: Certification

Completion Date: 01/2006

Major: Acquisition Specialist

School: DSC-R

Location: Richmond, VA

Degree: Certification

Completion Date: 02/2006

Major: Accounting for Property Part I & II

School: Army Institute for Prof. Development

Location: Newport News, VA

Degree: Certification

Completion Date: 08/2002

Major: Primary Leadership Development Course

School: Non-Commissioned Officer's Academy

Location: Fort Stewart, GA

Degree: Certification

Completion Date: 05/1998

Major: Unit Level Logistics System-S4 Operator/Supervisor Training

School: Fort Stewart

Location: GA

Degree: Certification

Completion Date: 06/1997

Major: Standard Property Book System-Redesign

School: Fort Ritchie

Location: MD

Degree: Certification

Completion Date: 04/1995

Major: Unit/Organizational Supply Procedures Course

School: Vilseck

Location: Germany

Degree: Certification

Completion Date: 03/1993

Major: General Studies

School: Washington High School

Location: Milwaukee, WI

Degree: High School Diploma

Completion Date: 06/1989

SKILL & ABILITIES

Proficient in computerized databases including Deltek, Property Book Unit

System Enhanced (PBUSE), Enterprise Business System (EBS) Portal, Unit

Level Logistics System (ULLS S-4), Standard Property Book System-Redesign

(SPBS-R), Microsoft Word, Outlook, Excel, Access, Adobe Acrobat, DPACS

navigation, CRM Service Management, the Internet, Web CATS, SAP, and ILS.

Possesses Government Security Clearance and experience in accounting for

items that are sensitive in nature.

HONORS & ACTIVITIES

Certificate of Excellence (2007), NATO Medal (2000), Armed Forces

Expeditionary Medal (2000), Non-Commissioned Officer Professional

Development Ribbon (1998), Army Commendation Medal (three awards) (2001,

2000, 1993), the Good Conduct Medal (two awards) (1994, 2000), the Army

Achievement Medal (five awards) (2000, 1999, 1996, 1995, 1992), and the

Army Driver's Badge (1993)



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