Customer Service Administrative Assistant
Resume:
` Stephanie D. Cecil
Apt. #1212
Greensboro, NC 27410
Experienced Administrative Assistant with over eighteen years of
demonstrated ability supporting executive level management in various
fields such as Engineering, Business Management/Customer Service.
SUMMARY OF QUALIFICATIONS:
. Motivated self-starter with extensive experience in
customer service, public relations and office
management.
. Excellent communication and interpersonal skills
enhanced through experience working with individuals of
diverse age, cultures and backgrounds.
. Result-oriented professional with track record of
improving operational efficiency and strengthening a
team-oriented work environment.
. Working knowledge of various computer systems and
applications such as Microsoft Word, Excel, PowerPoint
and Outlook.
. Strong organizational, time management and problem
solving skills.
. Handles details with high degree of confidentiality.
EMPLOYMENT HISTORY:
Patient Coordinator/Front Office, September 2008 to
Present
Oilver Family Dentistry
Responsible for check in/check out of patients, chart
preparation, scheduling appointments, balancing day sheet,
filing insurance and verification.
Administrative Assistant, October 2007 to September 2008
Banner Pharmacaps, Greensboro, North Carolina
Responsible for providing administrative support to the
Global Management Department which includes, but is not
limited, to scheduling meetings; ordering supplies,
composing correspondence via e-mail or outside mailings;
preparation of meeting material (notebooks, etc.);
maintains monthly credit card bill (spreadsheet); input of
employee requisitions; internet research.
Receptionist, May 2007 to August 2007
Volvo, Greensboro, North Carolina
. Responsible for main switchboard operations and greeting
visitors.
Associate Agent, May 2005 to August 2005
Bowers Insurance Agency, Morganton, North Carolina
. Responsible for all office operations, i.e., telephone
inquiries, customer relations, remitting of payments
received, all correspondence related to insurance
policies.
Manager, September, 2004 to May 2005
Four Quarters Retail Store for GLC & Associates, Morganton,
North Carolina
. Handled operations of the store, i.e., supervised two
employees, bank deposits, worked with vendors on
ordering inventory, stocking as merchandise arrived.
Secretary II, November 1990 to November 2003
City of Morganton, Engineering Department, Morganton, North
Carolina
. Responsible for all office operations, i.e., typing,
filing, telephones, customer relations, timesheets for
department.
. Preparation and filing of City maps for water, sewer and
street maintenance.
. Maintained records for City owned rental houses, i.e.,
maintenance and rental deposits.
. Maintained files for Morganton-Lenoir Airport, prepared
Minutes and performed all correspondence to board
members.
. Primary relief of switchboard operations.
Receptionist/Secretary, August 1988 to August 1990
Dr. Julian A. Crowder, O.D., Asheville, North Carolina
. Responsible for all office operations, i.e., checking
in/out patients, typing, filing, telephones, customer
relations, maintaining patient charts, scheduling
appointments, billing, filing insurance claims, bank
deposits.
EDUCATION: Blanton's Jr. College, Asheville, North Carolina
A.A.S. Degree in Business Administration, May 1987
Enka High School, Asheville, North Carolina
Graduate, May 1985
REFERENCES: Lee Anderson, Director of Design & Development Services, City
of Morganton, PO Box 3448, Morganton, NC 28680, (828) 438-
5270
Mitch McCann, Stock Broker, Smith Barney, Asheville, NC 28801, (828)
779-0880
Sgt. Daryl Conley, Enola Road, Morganton, NC 28655 828-***-****
Gilbert M. Cecil, Retired, 4217 Shoal Creek Drive, Greensboro, NC
27410, 336-***-****
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