Customer Service High School
Resume:
BARBARA ATEN
Home phone 775-***-**** Cell Phone 775-***-**** Email: abi8od@r.postjobfree.com
PROFILE
Extensive experience in high profile customer service positions
Proficient with all Microsoft and MS Office software including, Windows, Vista, Excel, Outlook,
and Word
Administration experience within customer service, mail, and shipping/receiving departments
Demonstrated planning and problem solving skills
Able to work in a fast paced setting, under tight deadlines
Excellent phone communication skills, relate well with customers and co workers
Extremely thorough, conscientious, and detail oriented
Knowledge of FedEx, UPS, DHL, Pitney Bowes and USPS transportation software and websites
Honored with three “Excellence Service" awards while working at Microsoft Licensing GP
Awarded a 20 year Safe Driving Award from the Government while working for the Postal Service
Customer Helping Hands Employee of the month and Customer Service Super Star award from Henry Schein
Recognized and promoted for outstanding service skills leading to supervisor and instructor
positions
WORK HISTORY
Cargo Claim Coordinator
Ozborn Hessey Losigtics 9/2010 Present
Process cargo and freight claims representing 20 customers,
Obtain Bill of Lading and Proof of Delivery documentation
Determine and open any claim presented by inputting information into database and excel spread
sheets
Contact shipper, carrier, or customer by phone, email or USPS
Determine dollar amount of claim and or salvage amount
Responsible for collecting payments and applying monies to accounts
Run monthly reports and presents information to client
Customer Service Representative 10/2009 9/2010
Henry Schein, Sparks NV
Maintain heavy phone lines receiving calls from customers to process and input orders, process
payments and furnish shipping and tracing information
Respond to customers request to waive or credit freight charges and price adjustments by
emailing approval letters to the customer’s field service representative
Responsible for research and follow up with customer to resolve any complaint issue presented in
a courteous and efficient manner
Input customer account maintenance documents, spread payments to adjust billing side of
customers account and email, fax or mail receipts, credit memos, statements and invoices
Verify invoices with orders for accuracy, and follow up on customer’s backorders
Trace shipments with transportation departments and or manufactures upon customer’s request
and relay delivery information
Connect with nation wide warehouses to check for stock and product availability
Interact with sales and credit representatives acting as liaison for customers
Process actions using AS400, E Systems software, Seibel Software
Supervisor Shipping/Receiving/Mail Services 8/2003 2/2008
Spherion Outsourcing at Microsoft Licensing G.P. Reno NV
Coordinate all administrative shipping and receiving functions and daily operations including
freight tracking, reporting, phone inquiries, resolving problems, record keeping and distribution.
Maintain database pertaining to incoming and outgoing orders and shipments covering a staff of
600 employees within three building sites
Managed operations on the receiving dock, schedule morning and afternoon trucks to
coordinated world wide inter company shipments and large freight
Maintained great working relations with freight couriers and department managers on a daily
basis
Responsible for ensuring the 200+ daily shipments of orders and Microsoft legal documents were
delivered meeting all department deadlines
Track and verify accuracy of freight within shipments against waybills, invoices and purchase
orders
Implemented computer scanning of arriving documents which improved delivery service
Supervise the receptionist and mail services staff delegating duties and responsibilities
Provided in house department staff training as well as contingent staff training
Maintained records pertaining to office supplies, vendor orders, machine maintenance using
Excel
Research, compile, and prepare reports, manuals, correspondence, and other information
required by management or governmental agencies.
Conducted weekly staff meetings
Letter Carrier/New Hire Instructor 9/1981 7/2003
U.S. Postal Service Reno NV
Sort mail for delivery, arranging it in delivery sequence
Deliver mail to residences and business establishments along specified routes
Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and
complete any necessary paperwork
Dealt extensively with high pressure public answering questions, providing information
Experienced with the USPS Digital Delivery Tracking Scanner: responsible for input of all activity
on a daily basis
Meet schedules for the collection and return of mail
Maintain accurate records of deliveries.
Promoted to On the Job Instructor
Trained new hires in all aspects of administrative and mail handling policies
Supervised new carriers throughout first weeks of employment, generated evaluation reports
Computer input every address change for all delivery routes within geographic location
Assisted with public placement of new mail receptacles and the setting up of new routes with
attention to improving deliveries
EDUCATION AND TRAINING
National Seminar Group /Rock Hurst University Continuing Education Center
Customer Service Certificate
Postal Employee Development Courses Reno NV
Customer Service, On The Job Instructor, Training the Trainer Program, CPR, Biohazard
Federal Government Safe Driving Courses Reno NV
Received 20 Year Safe Driving Award
High School Graduate Woodrow Wilson High School Long Beach CA
Business Classes Long Beach City College CA
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